Business Development Manager (Remote)

Company Description

Sutherland seeks a digitally savvy, data driven Inside Sales Executive to join our Business Development team. This role is critical to expanding Sutherland’s market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment.

ABOUT US

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We’ve created over 200 unique inventions under several patents across AI and other emerging technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes

Job Description

The Inside Sales Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.

KEY RESPONSIBILITIES

1. Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
2. Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
3. Consultative Solution Selling: Position Sutherland’s digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
4. Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
5. Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
6. Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
7. Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
8. Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Qualifications

Education & Experience

• Bachelor's or master's degree in business, Data Science, Technology, or related field.
• Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
• Familiarity with BPO, IT services, or enterprise solutions preferred.

Critical Competencies

• Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
• Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
• Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
• Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
• Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
• Agility & Adaptability: Thrive in fast-paced, e