Senior Global Mobility & Immigration Specialist

We are seeking a Senior Global Mobility & Immigration Specialist to join our People Operations team. In this role, you will be responsible for providing a seamless, "white glove" experience for our employees navigating immigration and relocation processes. You will manage cases from start to finish, acting as the primary point of contact and ensuring a smooth, supportive journey for our employees. Your work will be crucial in helping our workforce scale globally while prioritizing the employee experience and adapting to a constantly evolving immigration landscape. 

This position reports to the Senior Manager, People Operations and is on a hybrid work schedule. You will work from our West Village HQ with 2-3 in-office days per week.

You'll Get To...

Immigration Case Management

• Serve as the primary point of contact and trusted resource for employees and candidates on all immigration and visa-related inquiries.
• Manage the end-to-end preparation and execution of immigration petitions (e.g., H-1B, L-1, TN) and permanent residency applications (e.g., PERM, I-140) in close collaboration with People Partners, Talent Acquisition, and Legal.
• Act as a key liaison with external immigration counsel, ensuring cases are processed efficiently and employees are kept informed at every stage.
• Stay current on changes to U.S. and global immigration regulations, adapting processes and providing clear, flexible guidance to employees and internal partners.
• Maintain accurate, confidential, and compliant records.  Keeping case status updated in internal systems, and ensuring audit-readiness and process integrity.

Relocation & Global Mobility

• Develop, communicate, and manage tailored relocation packages that support business objectives and employee needs
• Coordinate with third-party relocation vendors to provide a high-touch and seamless experience for relocating employees.
• Assist with the administration of relocation benefits, including monitoring the disbursement of funds and supporting compliance efforts in partnership with Finance.
• Provide guidance and support to employees on relocation logistics and processes, ensuring a positive transition.

Employee Experience & Operations

• Oversee complex case management across the U.S., Ireland, and other global markets, ensuring timeliness, compliance, and employee support throughout each lifecycle.
• Prioritize a positive employee experience by offering clear, compassionate, and timely communication throughout the immigration and mobility lifecycle.
• Collaborate with internal teams like People Partners, Talent Acquisition, and the business to ensure a holistic and well-coordinated approach to each case.
• Assess and optimize our current immigration and relocation programs, recommending scalable, future-ready solutions to meet evolving global needs.
• Identify opportunities to improve the employee experience, reduce risk, and propose solutions to optimize our operational workflows.

Other Responsibilities

• • Support the People Operations team with high-priority projects and day-to-day operations as needed.
  • Contribute to shaping the strategy and deliverables of the People Operations function with a focus on global impact.

Who We're Looking For

• 4-6 years of experience in an in-house or corporate setting, focused on U.S. and global immigration and relocation case management.
• Strong knowledge of various U.S. visa processes (e.g., H-1B, L-1, E-3, O-1) and green card procedures.
• Experience working directly with employees and external counsel to manage cases from initiation through final resolution.
• High attention to detail and strong organizational skills, with a proven ability to manage multiple cases simultaneously.
• Excellent communication and interpersonal skills, with a customer-service mindset and the ability to handle sensitive information with integrity.
• Demonstrated ability to work effectively in a fast-paced, high-volume environment.
• Experience with domestic and global relocation programs.
• Knowledge of immigration procedures in global markets, particularly Ireland.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an