Director, Technical Programs

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

At PayPal, we're revolutionizing how the world pays and gets paid. We connect hundreds of millions of consumers and merchants across the globe, powering the future of commerce.

Our Product Specialist Sales team is at the heart of this mission, driving innovation and scale across Sales, Product, Engineering, Analytics, and beyond. As the Director of Product Specialist Sales Programs, you will be a driving force in shaping our future, leading critical programs that foster connectivity, efficiency, and strategic alignment across our diverse teams. You'll partner with sales executive and product leadership to implement impactful change, champion continuous improvement, and build scalable frameworks that empower our organization to thrive.

Job Description:

What you'll do: 

• Lead and Drive Large-Scale Programs to mobilize execution of Big Bets (e.g., Agentic Commerce, Venmo Commerce, Pay with Venmo) across the sales org: Define, plan, and execute complex, cross-functional technical programs that deliver significant organizational impact and align with PayPal's strategic objectives. This includes identifying customer, merchants, regulatory, and operational needs to inform program strategy and ensure alignment on key decisions. 

• Orchestrate Organizational Change and Transformation: Design and implement comprehensive change management strategies to facilitate the adoption of new processes, technologies, products and methodologies across the sales organization. 

• You will navigate organizational complexities, minimize resistance, and maximize engagement to ensure successful transitions. 

• Champion Continuous Improvement Initiatives: Serve as a trusted advisor and coach to department leaders and the extended sales leadership team, proactively identifying opportunities for