Director of Business Transformation & Operating Model Strategy

Job Description:

We're seeking a Director of Business Transformation & Operating Model Strategy. Reporting into the Sr. Director, Business Strategy, you'll join a team of talented and experienced consultants and marketers focused on helping Merkle clients accelerate their level of marketing maturity through data-driven, customer centric programs, people/processes and technology platforms. This role brings specialized focus on organizational transformation, change enablement, workflow and operational design. 

You will operate as an important member of our Transformation & Consulting team, bringing hands on, client-facing expertise around organizational design, cross-functional ways of working, operational effectiveness, and change management execution to help clients navigate complex transformations. In this role, you'll leverage your experience with operating model design, organizational change management, process redesign, and capability development to deliver meaningful impact across our core vertical markets including Financial Services & Wealth Management, Healthcare, B2B, High Tech, Retail, Travel, Media and Entertainment. You'll combine analytical rigor with creative problem-solving to build trusted advisor relationships with clients and internal Merkle teams, guiding them through organizational readiness and change adoption challenges. 

The ideal candidate brings a practitioner's passion for problem-solving and a sophisticated understanding of how businesses, brands, and customers interact — and how data and technology continue to reshape that relationship. This candidate combines deep expertise in organizational design and change management with a strong command of operational process and workflow, with the strategic instincts to identify client growth opportunities and translate them into actionable recommendations that drive measurable impact. 

You Will: 

• Lead change management and organizational design consulting engagements, often in coordination with Merkle technology teams. 

• Design and implement organizational change strategies, operating models, and process frameworks to support marketing transformation initiatives 

• Develop and refine operating model artifacts — including operating model visualizations, capability maps, decision-rights (RACI / RAPID) — tailored to client context and industry. 

• Plan and facilitate organizational readiness assessments, change impact analyses, and operating model prioritization workshops leveraging a combination of quantitative and qualitative methods 

• Support discovery, prioritization, and development of customer use cases in alignment with client’s strategic priorities and objectives 

• Identify and define new processes to support marketing transformation initiatives 

• Facilitate stakeholder discovery and working sessions that generate cross-functional alignment, surface organizational dynamics, and produce actionable outputs 

• Develop executive-level presentations, synthesizing discovery findings into common themes that drive client recommendations and decision-making 

• Create multi-year roadmaps to guide client implementation, in consultation with data, technology, and operational teams, to identify key dependencies and sequencing of recommendations 

• Ensure meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities, and original thinking. 

• Develop and communicate transformation vision and roadmaps that articulate the customer and business value of organizational change, securing executive sponsorship and stakeholder commitment throughout the transformation journey. 

• Identify key data points and measurements to show the impact of our approach and strategy on the client’s business. 

• Support business development activities including identification, proposal development, and other pursuit activities. 

• Collaborate and develop relationships with internal Merkle teams (account management, operations, technology, analytics etc.), and partner agencies to understand the feasibility of cross-practice area recommendations/plans. 

You Have: 

• Bachelor's Degree required; MBA or Master's degree in Organizational Development, Industrial-Organizational Psychology, Business Administration, or related field preferred. 

• 7+ years of cross-industry consulting experience in digital transformation roles, organizational chang