IT Support Tech

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

SUMMARY
Provide technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

·          Load & verify software packages.
·          Support any resource on projects as assigned.
·          Troubleshoot and resolve end user issues.
·          Install & configure PC/Peripherals.
·          Follow all corporate, regional and local ISS & Site policy.
·          Resolve site level Incident management.
·          Populate knowledge Database & Configuration Management Database where appropriate.
·          Information Technology Infrastructure Library knowledge.
·          Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
·          Install and Configure PCs (Ghost).
·          Troubleshoot basic issues with scanners (MES/SAP RF).
·          Administer the PBX (re-enabling and creating phones).
·          Provide Support via phone for offsite users.
·          Purchase software and hardware via the P.O. Process.
·          Administer user accounts via Bind View. (Use of AD).
·          Provide Maintenance and Support of Audio Visual equipment.
·          Perform basic level of support for users on IT baseline apps.
·          Following all procedures around the ISS security policy.
·          Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
·          End user technical assistance.
·          Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
·          Loads and verifies correct operation of software packages.
·          Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
·          Simulates or recreates user problems to resolve operating difficulties.
·          Maintains inventory of computer parts and lo of all repairs/service performed.
·          Provides training and technical assistance to users.
·          Safety and health rules and regulations associated with this position and as directed by supervisor.
·          Participate in the exchange of ideas and information within the department.
·          Ask questions; encourage input from team members.
·          Provide regular updates to appropriate managers.
·          Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
·          Drive continuous improvement through trend reporting analysis and metrics management.
·          Assure that procedures and work instructions are efficient and not redundant.
·          Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
·          Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
·          Confer with reporting manager on complex or unusual situations.
·          Establish new measurement systems if/where possible.
·          Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
·          Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
·          Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or cu