Retail Systems Engineer

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Title: Retail Systems Engineer (D365 POS & PowerApps)
Department: IT (Information Technology)
Location: Evergreen Goodwill Admin Bldg
(Hybrid Schedule - 3 Days/Week in Office)
Reports To: Business Applications Manager
Supervises: N/A
FLSA Status: Salaried Exempt
Salary Range: $90,000 - $100,000 - annually


About the Position


The Retail Systems Engineer is responsible for engineering, developing, and supporting retail technology solutions across EGNW's 23 retail locations. This role combines deep technical expertise in Microsoft Dynamics 365 Commerce/POS systems with PowerApps development capabilities to create innovative retail workflows and automation solutions. The engineer will serve as both a technical problem-solver for complex retail system issues and a solutions developer who builds custom applications to enhance retail operations.
This position is critical to advancing EGNW's retail technology capabilities while freeing up strategic IT resources to focus on production automation and digital transformation initiatives.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Retail Systems Engineering & Architecture
◦ Design, develop, and maintain technical solutions for D365 Commerce and POS systems across all retail locations.
◦ Engineer integrations between D365 Commerce/POS and other business systems (inventory, finance, reporting).
◦ Architect scalable solutions for retail operations, including new store rollouts and system expansions.
◦ Evaluate and implement retail technology improvements and optimizations.
◦ Lead technical troubleshooting for complex retail system issues.
PowerApps Development & Automation
◦ Develop custom PowerApps solutions for retail workflows, inventory management, and operational processes.
◦ Create Power Automate flows to streamline retail operations and reduce manual processes.
◦ Build mobile applications for retail staff using PowerApps and Power Platform.
◦ Design and implement retail dashboards and reporting solutions using Power BI.
◦ Integrate PowerApps solutions with D365 systems and external APIs.
System Administration & Support
◦ Provide advanced technical support for D365 Commerce and POS systems.
◦ Configure and customize retail system functionality to meet business requirements.
◦ Manage system updates, patches, and configuration changes.
◦ Monitor system performance and implement proactive maintenance solutions.
◦ Maintain technical documentation and system architecture diagrams.
User Experience & Training
◦ Work with retail staff to understand workflow challenges and develop technical solutions.
◦ Create user-friendly interfaces and applications that improve retail efficiency.
◦ Provide technical training and documentation for custom-built solutions.
◦ Support user acceptance testing for new retail applications and system changes.
Project Leadership
◦ Lead retail technology projects including system implementations, upgrades, and custom development initiatives.
◦ Collaborate with Business Application Manager on strategic retail system roadmap.
◦ Coordinate with external vendors and consultants on complex retail technology projects.
◦ Support new store openings with technical setup and system configurations.
Position Requirements (Qualifications under the Americans with Disabilities Act)
To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individual