Systems Administrator

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Desktop Support Management, VTC, Workstations

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator with a TS/SCI level clearance you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Job Description:

The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE.  End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories.  The individual will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.

 Primary Responsibilities:

• Provide support for implementation, maintenance, and incident troubleshooting of IT systems
  • Manage hardware in all stages including unpacking and setup of end user devices
  • Resolve IT incidents from cradle to grave, working close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract
  • Install application software on end user device workstations via scripted install packages
  • Inventory management of UDS deployed software and end user devices
  • Network and locally attached printers
• Assist users in accessing and using IT systems
  • Provide user education and training in basic hardware and software functions
• Create and maintain documentation and SOPs to train new employees
• Utilization of a ServiceNow based ticketing database to track, update and resolve break/fix incident tickets and in fulfilling new requests submitted and tracked as Demands and RITMs
• Identify and execute process improvements and other enhancements that improve operational efficiency.

 

WHAT YOU’LL NEED TO SUCCEED:

Basic Qualifications:

• TS/SCI Clearance w/ ability to obtain CI Poly
• Knowledge in one or more of the following areas:
  • Workstations (thin and thick clients)
  • Monitors
  • KVMs
  • Print, Fax and Scan Support Services
  • Audio Visual Services