Senior Cloud Engineer - Observability

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 

Other recent awards include: 

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry 
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 

What You’ll Do 

Are you driven to uncover what others can’t see? As an Observability Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem. If you thrive on impact, ownership, and making complex systems clear, we’d love to meet you. 

This role reports to the Director of Cloud Engineering 

You will: 

• Lead and evolve the company-wide observability strategy across infrastructure, applications, and end-user experience. 
• Act as the primary owner and administrator for observability tools including Datadog, OpenTelemetry, AWS CloudTrail, and CloudWatch. 
• Collaborate with engineering, platform, and operations teams to define standards for logging, metrics, tracing, and alerting. 
• Develop and maintain standardized instrumentation libraries, dashboards, and alerting frameworks. 
• Build and manage synthetic monitors, golden signals, and runbooks to support rapid incident detection and response. 
• Ensure meaningful dashboards and actionable alerts are available to all development teams. 
• Provide hands-on troubleshooting support and observability training as needed. 
• Monitor and optimize the cost and performance of observability tooling. 
• Stay up-to-date with the latest observability and AWS-native monitoring capabilities. 
• Contribute to a culture of proac