Retail Customer Service Officer

General information

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Name Retail Customer Service Officer Site / Location Denmark Post Office Ref # 12375080 Entity Australia Post Opening Date 20-Aug-2025 Suburb Denmark Work Type Casual Full Time

Description & Requirements

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Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 
About the opportunityAs our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

Role Details: 

• Casual Position | "On Call" after training your roster will include a mix of both scheduled and unscheduled shifts, Monday to Friday, between 8:45 a.m. and 5:06 p.m. 
• Extensive, supportive full time (paid) training for 6 weeks on commencement, Monday - Friday, 8:45 am - 5:06 pm
• Loaded casual rate $33.66 / hour increases to $35.98 / hour after 3 months, + 12% Superannuation
• Junior rates apply for those under 21 during training

You'll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail lodgements and associate costs.
• Building rewarding relationships with customers by understanding their needs.
• Assisting with administrative duties such as stocktaking and record maintenance.