Vice President, IT Infrastructure and Chief Information Security Officer (CISO)

Company:Driven Brands

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

The VP, IT Infrastructure and CISO is responsible for the strategy, performance, resilience, risk posture, cost profile, and modernization of the company's core technology environment. This includes enterprise networks, telecom, cloud and on-premises infrastructure, compute, storage, endpoints, mobility, collaboration platforms, identity platforms, monitoring, patching, backup, disaster recovery, and operational support processes.

This role will serve as the senior leader for both infrastructure operations and cybersecurity governance. On the infrastructure side, the role must improve platform stability, service delivery, observability, lifecycle management, field supportability, vendor accountability, and technology debt reduction. On the security side, the role must mature cybersecurity controls, technology risk management, incident readiness, audit readiness, and executive risk reporting.

A critical requirement for this role is demonstrated experience presenting to and advising the Board of Directors and/or Audit Committee on infrastructure reliability, technology resilience, operational availability, cyber risk, control maturity, incident readiness, disaster recovery, technology debt, regulatory obligations, and enterprise risk posture.

How you will Own It: 

Enterprise Infrastructure Leadership and Platform Operations

• Lead the enterprise infrastructure strategy, roadmap, operating model, engineering standards, and investment plan across networks, compute, storage, cloud, data center or co-location services, endpoints, collaboration platforms, telecommunications, monitoring, backup, disaster recovery, and shared technology services.
• Own infrastructure availability, performance, capacity, scalability, reliability, service quality, cost management, and operational resilience across corporate, field, franchise, and shared-service environments.
• Establish clear infrastructure service ownership for network, telecom, cloud, server, storage, endpoint, collaboration, monitoring, backup, and disaster recovery capabilities, with defined service levels, escalation paths, and measurable outcomes.
• Create and maintain infrastructure roadmaps that address business growth, field and franchise needs, lifecycle refresh, platform standardization, technical debt, automation, cloud adoption, vendor strategy, and cost optimization.
• Ensure infrastructure teams provide stable, secure, and responsive services to business units, field operations, franchise partners, enterprise applications, M&A programs, and major transformation initiatives.

Infrastructure Service Delivery, Reliability, and User Experience

• Drive operational excellence across incident management, problem management, change management, request fulfillment, patch management, asset lifecycle management, monitoring, alerting, capacity planning, service reporting, and root cause analysis.
• Improve end-user and field technology experience by strengthening endpoint reliability, collaboration platform performance, network connectivity, telecom services, device standards, support processes, and service restoration practices.
• Develop and manage infrastructure KPIs and service dashboards, including availability, major incident trends, MTTR, recurring incidents, patch compliance, backup success, endpoint health, network performance, ticket aging, change success, and vendor SLA performance.
• Drive practical modernization of aging platforms, fragmented tooling, manual processes, inconsistent standards, and legacy operating models while maintaining business continuity and financial discipline.
• Hold internal teams and external service providers accountable for reliable delivery, timely remediation, clear communication, docume