STS Supplier Onboarding and Administration Senior Specialist

<p>Job Description</p><p></p><p><span>Our company's Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (StS) organization is responsible for ensuring employee purchase orders and supplier invoices, and payments are processed timely and efficiently.  The StS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and StS Support.</span></p><p></p><p>The senior specialist will be accountable and responsible for the end-to-end Supplier onboarding process, sustainment, and improvement of the Source to Settle (StS) process and sub-processes, inclusive of Vendor Master Data Management and Procurement and Local Markets support.</p><p></p><p><b>Position Responsibilities <span>                               </span> </b></p><p>Primary responsibilities for this position include, but are not limited to, the following:</p><ul><li><b>Supplier Onboarding Management and Fraud Prevention</b><b> (up to 80%)</b>:<ul><li>Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).</li><li>Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.</li><li>Proactive follow-up (phone &amp; email) with the suppliers who have not finalized their registration</li><li>Serve as an important front-end gatekeeper to prevent fraud cases for the organization</li></ul></li><li><b>Process Execution and Compliance</b>:<ul><li>Execute the onboarding process according to the standard support model and established tools.</li><li>Ensure the application of adequate internal controls as needed.</li><li>Follow, execute &amp; safeguard the fraud prevention process strictly</li></ul></li><li><b>Issue Resolution and Escalation Management</b>:<ul><li>Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.</li><li>Handle escalations and resolve complex cases effectively.</li><li>Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.</li></ul></li><li><b>Training and Knowledge Management</b>:<ul><li>Participate training for new joiners and provide ongoing knowledge refreshers for the team.</li></ul></li><li><b>Collaboration and Communication</b>:<ul><li>Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.</li><li>Represent the SOA team in client visits/calls and cross-functional communications.</li><li>Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.</li></ul></li><li><b>Senior Specialist specific tasks</b><ul><li>Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up</li><li>Audit SOA operational work to ensure compliance with SOP and SLA</li><li>Handle escalations and complex cases resolution</li><li>Facilitate new joiners’ trainings and team knowledge re-freshers</li><li>Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements</li><li>Represent the team for client visits/calls, cross-functional communication and SOA global communication</li><li>Support process improvements, automation and other GPO projects</li><li>Develop specific documentation and reference materials for SOA process</li><li>Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance</li><li>Back-up  activities for people management</li><li>Be responsible for people management activities for any direct reports </li></ul></li></ul><p></p><ul><li>Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions</li><li>Ensure the application of adequate internal controls, when needed.</li><li>Collaborate with other Process Stewards (Procure to Pay/Settlement, Accounting to Reporting, Master Data, and others) in all our Company divisions to ensure continuity and alignment across global end-to-end processes</li><li>Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner</li><li>Support Company merger and divestitures efforts as needed.</li><li>Support the development of StS content to ensure accurate communication and standard training</li><li>Help educate and support our Company employees on the StS process and tools</li><li>Ensure alignment with our Company process policies and standards</li><li>Maintain files and documentation thoroughly and accura