Customer Service Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: You'll serve as a Global Support Center Call Center Specialist, providing exceptional customer service and managing crew and client requests through multiple communication channels. This role involves handling facility issues, shuttle services, room configurations, and coordinating with various service providers to ensure timely resolution and maintain operational efficiency.

Your day-to-day tasks will include:

• Providing exceptional customer service through phone, email, and chat communications

• Dispatching soft services and coordinating work orders through PlanOn system

• Managing locker assignments and support for crew across multiple locations

• Generating dispatches and closing out service requests in a timely manner

• Preparing clear, professional email communications summarizing facility issues

• Receiving and dispatching work requests to technical staff and vendors

• Coordinating and processing shuttle reservations and comprehensive reports

• Supporting special events and collaborating to resolve unique facility situations

• Processing meeting room requests and configurations efficiently

Desired experience and technical skills:

Requirements:

• High School Diploma or GED

• Minimum 2 years of experience in a call center environment

• Proficiency in Microsoft Outlook, Excel, and Word

• Strong customer service and interpersonal communication skills

• Ability to multitask effectively with a strong sense of urgency

• Clear verbal communication skills and fast, accurate typing abilities

• Flexibility to work extended hours when necessary

• Completion of annual JLL safety training and compliance with dress code requirements

• Critical attendance for this onsite position

Preferred:

• Previous experience working in facility management call centers

• Familiarity with work order management systems and facility operations

• Experience coordinating services through multiple service providers

• Competent knowledge of facility management processes and procedures

Salary: $52,000 / year

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Scottsdale, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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