AVP, Facilities Operations Manager II

PURPOSE/OBJECTIVE:  

The AVP Facilities Operations Manager is a key leadership role responsible for overseeing the bank’s facilities operations, maintenance, and safety programs. Reporting to the VP of Facilities & Retail Projects, this individual leads a team of facilities managers and staff to ensure that all locations are maintained in a safe, functional, and efficient manner. This role plays a strategic part in project management, operational oversight, and supporting long-term facilities planning aligned with the bank’s objectives.

MAJOR RESPONSIBILITIES:

Team Leadership

• Hire, train, mentor, and supervise facilities managers and staff across the bank’s portfolio.
• Provide leadership, performance management, and professional development for the facilities team.
• Promote a culture of collaboration, accountability, and continuous improvement
• Strategic Planning and Department Leadership
• Assist in the development and execution of long-term facility strategies, in coordination with the VP.
• Oversee day-to-day operations of the Facilities Management department.
• Identify and implement best practices, systems, and processes for scalable growth.

Project Management

• Lead and manage mid-sized capital projects including HVAC systems, paving, carpet replacement, lighting upgrades, and other renovations.
• Oversee portfolio-wide initiatives and drive standardization across all regions.
• Coordinate with stakeholders, vendors, and internal departments to ensure successful project execution.

Budget and Resource Management

• Assist in the preparation and oversight of both operational and capital budgets for facilities.
• Monitor expenditures and ensure effective allocation of resources to meet departmental and organizational goals.

Operations and Maintenance

• Manage third-party vendor and contractor relationships including performance evaluation and contract compliance.
• Develop, implement, and enforce building operations policies and procedures.
• Ensure preventive maintenance and repairs are performed to maximize facility uptime.
• Safety, Compliance, and Risk Management
• Manage the Environmental, Health, and Safety (EHS) program across all facilities.
• Ensure compliance with local, state, and federal regulations regarding building safety, accessibility, and health standards.
• Oversee programs such as AED deployment, CPR training coordination, emergency egress plans, and other safety protocols.

Safety, Compliance, and Risk Management

• Manage the Environmental, Health, and Safety (EHS) program across all facilities.
• Ensure compliance with local, state, and federal regulations regarding building safety, accessibility, and health standards.
• Oversee programs such as AED deployment, CPR training coordination, emergency egress plans, and other safety protocols.

PROBLEM SOLVING & DECISION MAKING: 

The position will be a key decision maker in the day-to-day activities and strategic direction of the Facilities Managers and Technicians from an operational standpoint. Overall strategy aligning with company goals will cascade down to this role from the VP – Facilities & Retail Projects. 

Education and Experience 

• Bachelor’s degree in Facilities Management, Engineering, Architecture, Business Administration, or a related field.
• Professional certifications (e.g., CFM, FMP, PMP) are a plus.
  5+ years of progressive experience in facilities management, with a minimum of 3 years in a leadership or management role.
• Demonstrated success in managing facilities operations across a portfolio of buildings.
• Experience with capital project management, contract/vendor negotiation, and team leadership.

Skills/Knowledge 

• MS Excel
• Deep knowledge of the workings of a work order system.

Working Conditions 

• May require occasional evening or weekend work to address emergency issues or meet project deadlines.
• Ability to lift and carry heavy objects of more than 25 pounds.
• Ability to work in various environments, including heights and outdoors.
• Ability to climb ladders and stairs.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. The