Clinical Concierge Lead

Cottage Medical Group seeks a Clinical Concierge Lead for their CMG Cottage Urgent Care-San Luis Obispo-Marigold Center responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, following-up with patients, and otherwise fulfilling all duties of a Clinical Concierge at Cottage Urgent Care. Additionally, the Clinical Concierge Lead acts as a Liaison between Management, the Patient Access department and the Urgent Care Centers in the region. The Clinical Concierge Lead helps onboard new team members and trains the rest of the Clinical Concierge staff to help meet the operational goals of the centers. 

Responsibilities include:

• Ensuring minimal registration errors within the urgent care setting, modeling Patients First behavior, and assisting with the flow in daily operations and serving as a point-person for coordinating new initiatives.

All job qualifications listed indicate the minimum level necessary to perform this job proficiently. 

Education:

• Minimum: Graduate of an accredited Medical Assistant or Licensed Vocational Nurse (LVN) program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum: American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers, California LVN License or MA Certification.

Technical Requirements:

• Minimum: Ability to perform phlebotomy and administer injections. Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.

Years of Related Work Experience:

• Minimum: One (1) year of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy OR 1 year of previous supervisor or management experience in any industry to qualify for position.
• Preferred: Two (2) years of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy OR 2 years of previous supervisor or management experience in any industry to qualify for position.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices.  We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.  Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
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