Senior Manager, Program Management

Senior Manager, Program Management – Denver, CO

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it’s time to join Western Union as a Senior Manager, Program Management.

Western Union powers your pursuit.

As a Senior Manager, you will facilitate collaboration across various cross-functional technical and non-technical agile teams to drive the delivery of high-quality software solutions and new products that bring business value.

Role Responsibilities

• Works with the Agile Leaders, Project Managers, SCRUM Masters, Technology leads and teams, Regional, Operations, Care, GTM to define E2E delivery milestones and drive value delivery for our customers.

• Own and drive PI Planning for a specific function with partnership from Product, Technology, Marketing, and other cross-functional leaders.

• Partner with Product team ensuring a large backlog is built.

• Own and drive end-to-end delivery of large-scale initiatives, build roadmaps, project plans with dependencies, Track progress, identify and resolve dependencies, proactively identify risks, and mitigate, escalate in timely manner eliminating issues by managing systemic impediments.

• Ensure Program/Project status is up to date in the system of record, communicate the status at regular intervals to all stakeholders including executive updates.

• Identify communication gaps, handle issues, manage and mitigate risks, and provide support to teams balancing opposing priorities.

• Monitor Testing progress ensuring results are reviewed and Facilitate the User Acceptance Testing process, developing rollout plans and procedures.

• Partner with operations team for successful roll out of the product to global agents.

• Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.

• Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Global Compliance, Legal, InfoSec, Privacy, Marketing, and business stakeholders.

• Ensure appropriate systems development and project management processes are being utilized.

• Provide expert advice and coaching to leads and teams to ensure best practice execution.

• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.

• Build work breakdown structures with dependencies aligning to the program goals.

• Program Metrics and Reporting: Establish performance metrics and KPIs to monitor program health and progress. Provide regular program status updates and executive-level reports to communicate program outcomes and accomplishments.

• Technical Expertise: Possess a strong understanding of the technical aspects of projects they manage. Collaborate with technical teams to make informed decisions and assess feasibility.

Role Requirements

• 10 years of proven experience as a Program Manager or similar leadership roles in managing complex programs across multiple teams or business units.

• Strong understanding of agile methodologies and experience implementing them in large-scale programs.

• Demonstrated ability to balance technical expertise with strong business acumen.

• Demonstrated success in driving cross-functional collaboration and stakeholder management.

• Excellent communication, presentation, and interpersonal skills to engage and influence at all organizational levels.

• Analytical mindset with the ability to synthesize complex information and make data-driven decisions.

• Proven track record in leading teams to deliver high-quality results within challenging timelines.

• Change management expertise and experience driving organizational transformation.

• Relevant certifications such as PMP, PgMP, SAFe, or Agile certifications are required.

• Be available for project calls Monday – Friday from 6a-10a (Mountain).

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.

• Jira, Jira Align and Confluence experience a plus.

• Experience working in Agile, waterfall and hybrid environment.

• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Un