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Exemption Status:

Exempt

Hiring Range:

$122,803.20 - $221,062.40

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:00 am - 5:00pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 4010 Clinic Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Director of Ambulatory Operations provides operational leadership and oversight for multiple ambulatory clinics across the health system. This role is positioned between the Senior Director and Managers, blending strategic oversight with operational execution. The Director partners with physician, nursing, and administrative leaders to ensure high-quality patient experience, operational excellence, patient safety, caregiver engagement, regulatory compliance, and sound financial management across assigned ambulatory services. The role supports implementation of clinical programs, performance improvement initiatives, and operational optimization.

I. Major Responsibilities

Operational Leadership & Performance

1. Provide leadership and daily oversight of ambulatory clinic operations to ensure efficient, patient-centered workflows, high-quality care, and operational excellence.

2. Monitors and partners with key departments to improve access, scheduling, registration, office operations, and ancillary workflows to optimize patient flow and service delivery.

3. Review ambulatory performance metrics, identify trends, and develop action plans to improve key operational outcomes. Oversee implementation of service expansion opportunities and operational improvements in collaboration with Finance, IS, HR, Compliance, and other departments.

Financial & Resource Management

1. Develop, recommend, and manage annual operating budgets for assigned ambulatory areas.

2. Ensure achievement of productivity, financial, and volume targets; manage expenses, staffing, supply utilization, and resource allocation.

3. Conduct financial analyses, evaluate variances, develop corrective action plans, and support revenue cycle optimization.

4. Promote team understanding of financial drivers and accountability for unit/clinic performance.

Leadership, Human Resources & Staff Development

1. Recruit, develop, and retain high-performing staff; promote a collaborative, inclusive, and accountable work environment.

2. Oversee performance evaluations, orientation, competency assessment, training, coaching, and corrective actions as needed.

3. Support caregiver engagement through communication, recognition initiatives, and action plans informed by feedback and employee surveys.

4. Maintain knowledge of HR policies, labor laws, and union contracts as applicable.

Quality, Safety & Regulatory Compliance

1. Support and coordinate quality improvement initiatives aligned with organizational goals.

2. Ensure adherence to Joint Commission, DPH, CMS, and other regulatory/accreditation standards.

3. Promote a safe care environment for patients, families, and caregivers.

4. Implement and monitor compliance with policies, procedures, and organizational standards.

Strategic & Cross-Functional Collaboration

1. Collaborate with Medical Directors, Division Chiefs, Ambulatory Physician Leaders, and Senior Leadership on strategic planning and goal setting.

2. Participate in comm