Patient Advocate

Job Title

Patient Advocate

Job Description

Patient Advocate (Plymouth, MN)

The Patient Service Advocate is the primary point of contact advocating for patients throughout the order process, including, but not limited to, initial patient contact, obtaining and quoting benefit information, educating patients on the inCourage® Airway Clearance Therapy and the benefits of therapy and ongoing patient care. This role focuses on establishing and maintaining customer-oriented and professional relationships with patients.

Your role:

• Responsible for initial contact with patient (i.e. verifying and editing patient demographic information as well explaining process to patients).
• Educate patients regarding inCourage® Airway Clearance Therapy, explain the benefits of therapy, and promote device retention when necessary.
• Understand and explain benefit information including financial responsibilities to patients.
• Update patients on changes of insurance, additional information needed per insurance plan, and identify any breaks in service.
• Follow up with patient’s regarding questions and concerns as well as progress and adherence.
• Take orders from patients for accessories and vests.
• Explain shipment process and set expectations for product delivery including replacement shipments.

You're the right fit if:

• You’ve acquired 3+ years of Customer Service or Patient Services experience in healthcare, health insurance and/or durable medical equipment. TIMS (Electronic Medical Record System) knowledge is a plus
• Your skills include excellent communication skills, both verbal and nonverbal. Great attention to detail and the ability to be empathetic and show compassion and understanding towards patient’s needs and challenges
• You have a High school diploma or equivalent (GED) required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 
• You have a strong knowledge of Microsoft Office products- Outlook, Word and Excel and knowledge of claims processing or electronic medical record system helpful.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

(This is an office role.)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The hourly pay range for this position in (Minnesota) is $20.44 to $32.71

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards ben