Senior IT Consultant

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.

And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About the role

What’s an average day like?

The clients you’ll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. You'll love our culture if you love innovating, building relationships, and socializing with fellow team members.

A typical week is a mix of four-hour and eight-hour scheduled site visits, consulting with your primary clients, researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. You’ll also enjoy catered lunches onsite or meet with teammates nearby for meals and coffee. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.

  Who are we looking for?

You’re an attentive, communicative, and sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people, and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.

Responsibilities:

• Accountable for successfully supporting Palo Alto-based clients by building relationships and providing exceptional IT thought leadership and service execution
• Driving the adoption of forward-thinking technology in a rapid-growth environment
• Identifying unique cutting-edge solutions to business problems leveraging technology
• Providing high-touch, premier support to executives, executive assistants, and staff
• Troubleshooting day-to-day technical issues and assisting with daily requests
• Creating new users, configuring laptops, and setting up their desks/workstations
• Training and assisting on use of tools and technology to meet business needs

Requirements: (these are recommendations, not requirements - we review all applicants)

Should have

• Soft skills/People skills (Communication, follow-through, personality, relationship-building, communication, stress management)
• Incredible sense of pride and passion for what you do with a team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)
• Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informed
• Collaboration - Ability to encourage camaraderie and work cooperatively within a team
• Experienced and comfortable supporting executive teams
• 5+ years of general IT support experience
• Attention to detail - Assist with the coordination of client projects, organize data, and allocate consulting resources
• Extensive macOS and Windows Desktop experience
• Extensive SharePoint experience
• Addigy/Jamf/Intune MDM (Device posturing) experience
• Prior experience supporting Life Sciences Firms and their lab environments
• Working Knowledge of Active Directory / Azure AD
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