Welcome Specialist I (Springfield, MO / Hybrid)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Welcome Specialist for our team in Missouri.

This is a hybrid role that requires a regularly scheduled commute/travel to our office in Springfield, MO and/or the FreedomCare hub closest to you.

Department & Position Overview: 

Our Welcome Team helps our clients and caregivers to continue the path to success by finalizing technical details. In this position, you will partner with clients, caregivers, and internal cross-functional teams to carry through new enrollees, ensuring that they are set up for success! 

 Every Day You Will: 

• Mange the daily calendar appointments by confirming and conducting scheduled calls 
• Conduct remote Orientations with Caregivers and Patients via phone 
• Provide a summary of what the orientation entails and provide instructions on how to access and sign the application via DocuSign 
• Review all documents received for employment Verification I-9 
• Formally welcome the patient into the program, review and finalize enrollment documents 
• Explain company policies and procedures (rules/regulations) 
• Coordinate with the caregiver to set up their FreedomCare Account; establish their schedule in Medflyt 
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship 
• Provide excellent customer service through one-call resolution, demonstrating FreedomCare’ s values of ensuring care and compassion with a positive, helpful demeanor   
• Run E-verify to ensure Caregivers are authorized to work with in the U.S  
• Demonstrate effective time management by maintaining scheduled appointments adherence   
• Navigate multiple systems, such as DocuSign, Salesforce and Medflyt, determine authorization eligibility.  
• Consistently meets monthly performance metrics of call handling and completed orientations/ SOCs.  

Ideal Candidate Will Possess: 

• Exceptional customer service skills with empathy, compassion, and motivation to help clients. 
• Enthusiasm to support and educate clients. 
• Independent self-starter with excellent communication and time management skills 
• Computer proficiency required; ability to leverage technology to identify, research and solve customer issues.  
• Ability to be proactive. Triage what needs to be done.   
• A positive can-do attitude! In alignment with our core values  
• Ability to multitask, set priorities and manage time effectively. 
• Must have poise and patience when dealing with custo