Inside Sales Manager

Overview

Smile America Partners is a national leader in school-based preventive dental care, partnering with school districts across 20+ states to deliver high-quality dental services directly on school campuses. Our programs eliminate barriers to care by bringing dentistry to students where they already are. The Inside Sales Manager plays a critical leadership role in scaling this mission, directing a high-performing team of Outreach Coordinators (OCs) responsible for connecting with schools and districts nationwide from our Farmington Hills, Michigan corporate office.

 

POSITION SUMMARY

The Inside Sales Manager is a front-line sales leader responsible for hiring, developing, coaching, and driving a team of 10 to 20 Outreach Coordinators in a fast-paced, high-volume inside sales environment. This leader sets the daily performance standard, coaches OCs on outreach strategy and AI-enabled sales tools, monitors pipeline health, and partners with the Senior Sales Leader to align team activity with growth targets. The right candidate brings proven experience managing a call center, high-volume inside sales teams, a passion for coaching, and the ability to build a results-driven team culture rooted in accountability, energy, and continuous improvement. This position reports directly to the Senior Sales Leader.

 

KEY RESPONSIBILITIES

Team Leadership & Performance Management:

• Directly manage a team of 10–20 Outreach Coordinators (OCs) engaged in high-volume outbound outreach to schools and school districts across Smile America Partners’ 20-state service territory.
• Set, communicate, coach, and reinforce daily, weekly, and monthly performance expectations for call activity, email outreach, pipeline generation, and school scheduling.
• Monitor individual and team performance metrics in real time using CRM dashboards and activity reporting tools; identify trends and act quickly to close performance gaps.
• Lead structured daily team huddles, weekly 1-on-1 coaching sessions, and monthly performance reviews for each OC on the team.
• Partner with HR and the Senior Sales Leader on hiring, onboarding, performance improvement plans, and talent development decisions.

 

Coaching & Development:

• Provide real-time call coaching, live monitoring, and post-call debriefs to develop OC outreach skills, objection handling, and school administrator engagement effectiveness.
• Champion the adoption and effective use of AI-enabled sales tools across the team — including AI-assisted call preparation, message personalization, and outreach sequencing platforms.
• Develop and deliver onboarding training programs for new OC hires; create a repeatable playbook for ramp-up to full productivity within 30–60 days.
• Identify top performers and build individualized development plans to grow OC capabilities and prepare high-potential team members for advancement.

 

Pipeline & Operations:

• Maintain deep visibility into team pipeline health by ensuring accurate, timely CRM data entry and opportunity tracking across all OC accounts.
• Collaborate with the Senior Sales Leader and marketing team to align outreach messaging, campaign sequencing, and territory prioritization with company growth strategy.
• Provide regular team activity based performance reports, pipeline forecasts, and win/loss summaries to the Senior Sales Leader.
• Continuously evaluate and optimize outreach workflows, call scripts, email templates, and scheduling cadences to improve team conversion rates.
• Serve as the escalation point for complex school or district conversations requiring senior-level outreach support.

 

QUALIFICATIONS

Required:

• 3–5 years of experience managing a high-call-volume, fast-paced inside sales or call center team; demonstrated ability to lead teams of 10 or more.
• Proven track record of building and sustaining a performance-driven team culture with measurable improvements in activity metrics, pipeline generation, and quota attainment.
• Direct coaching experience using AI-enabled sales and call coaching tools (e.g. ChatGPT, Claude, or AI equivalent platforms).
• Strong CRM proficiency — daily use for pipeline management, performance tracking, and reporting (ACT, Salesforce, Dynamic, or equivalent).
• Exceptional communication, motivation, and interpersonal skills; able to inspire a diverse team and deliver constructive feedback with impact.
• Highly organized with the ability to manage multiple performance priorities and reporting responsibilities simultaneously.

 

Preferred:

• Experience in h