Technical Author II

Tweddle Group

For 70 years, clients have relied on Tweddle Group’s breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner’s information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.

 

In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we’re dedicated to providing information solutions around the world.

 

Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company.  If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you. 

 

Job Summary: 

This position is responsible for the development and production of all aspects of automotive owner’s manual and/or service information related materials for various publication types and deliveries. These aspects include researching OEM design and release documents, product development documents, plant installation drawings, parts detail drawings, technical service bulletins, CAD data and hands-on procedures on prototype vehicles to develop efficient, concise, and technically accurate owner information and mobile app content for our OEM clients.

 

Development may be in multiple formats (including web based) and may involve interface with multiple clients both internal and external as well as cross regional. Regardless of customer location, deliverable or style, this position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards. 

 

Duties/Responsibilities: 

• Accurately research and develop applicable content using client supplied information.
• Follow current content development procedures and processes as necessary to ensure deliverable meets or exceeds client expectations.
• Facilitate content reviews with SMEs.
• Document open issues and follow through on resolution and inclusion.
• Complete assignments to support existing business and new business, including new products and services.
• Identify obstacles that may occur during production, respond to changing priorities and adjust accordingly.
• Effective use of production time and personal resources to ensure successful on-time delivery.
• Follow-up on all client feedback and ensure all client revisions/discussions are incorporated and distributed to the teams for action.
• Travel to client assembly facilities to collect information from prototype vehicles.
• Demonstrate innovative thinking to ensure process continue to run efficiently
• Learn all applicable aspects of customer product and business in order to best support client.
• Other duties as assigned.

 

Basic Qualifications: 

• Associates degree in automotive technology field -or- 5 years’ experience in automotive technical writing/service-related field
• Excellent verbal and written communication skills.  
• Excellent interpersonal, negotiation, and conflict resolution skills. 

• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 

• Proficient with Microsoft Office Suite or related software. 
• Basic knowledge of passenger cars and trucks.

 

Desired Skills and Abilities: 

• ASE Master Automobile Technician Certification 
• Experience using Adobe Acrobat, Photoshop, Illustrator 
• Proficient in XML/DITA based authoring