Clinical Care Navigator (EAP Onsite)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to a Clinical Manager, Care Navigation and partnering with Customer Success, the EAP Onsite Clinician will be responsible for providing clinical support and essential EAP functions to a dedicated customer at their in-person worksites locations in Austell, Hiram, Marietta, and Douglasville, GA. This is a full-time on-site position, requiring 20-25% of local travel outside of normal assignments.

The required schedule is Monday through Friday from 9am to 5pm EST.

What you’ll do:

• Provide clinical support and essential EAP functions
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
• Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
• Document activities and support efforts to track and improve member progress in care.
• Direct members to Spring Health’s digital CBT program, employer benefits, and external community resources as appropriate to needs.
• Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
• Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
• Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team.
• Complete required internal training and assignments and attend team meetings.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like:

• Care conversion
• Quality
• Customer Satisfaction
• Member Satisfaction

What you'll bring: 

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

Bonus skills:

• EAP experience (C