Senior IT Business Analyst, IT Service Delivery

Senior IT Business Analyst, IT Service Delivery

Position Summary:

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

This is a full-time salaried position: Monday – Friday, 1st shift.

• This role will report to Morrisville, NC

The Senior IT Business Analyst, IT Service Delivery plays a critical role in optimizing IT operations, procurement, vendor management, asset management, and IT financial oversight.  This role requires a strategic thinker with strong analytical skills who can assess current processes, identify inefficiencies, and drive continuous improvement initiatives. Acting as a liaison between IT, Finance, Procurement, and other business units, this individual will help establish scalable processes, enhance service delivery, and ensure cost-effective IT operations.

The Senior IT Business Analyst, IT Service Delivery is a proactive problem solver with a keen eye for detail, capable of translating business needs into actionable improvements that drive efficiency, compliance, and financial optimization.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role:

• Assess and refine IT operational processes, identify inefficiencies, and implement structured improvements to enhance service delivery and operational maturity

• Manage vendor relationships, support contract negotiations, and  develop governance frameworks to ensure service quality and cost efficiency

• Optimize procurement processes, track IT expenditures, and collaborate with Finance to improve budgeting, cost analysis, and financial reporting

• Develop strategies for asset tracking, utilization, and lifecycle planning while ensuring compliance with licensing and regulatory requirements

• Act as a bridge between IT, Finance, and Procurement, driving
  continuous improvement initiatives and developing reporting dashboards for data-driven decision-making

• 10% annual travel expectations (global)

• Other duties as assigned

The Candidate:

• Bachelor's degree with an emphasis in Information Technology or Business field, required

• Minimum five+ years of related work with demonstrated experience in business analysis/product ownership

• Strong understanding of IT service management (ITSM), IT asset management
  (ITAM), and IT procurement

• Experience in IT budgeting, financial reporting, and cost optimization strategies

• Knowledge of contract negotiation, vendor management, and performance
  evaluation

• Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Why You Should Join Catalent:

• Defined career path and annual performance review and feedback process 

• Diverse, inclusive culture 

• 152 hours of PTO + 8 paid holidays

• Several Employee Resource Groups focusing on D&I

• Dynamic, fast-paced work environment

• Positive working environment focusing on continually improving processes to remain innovative

• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 

• Community engagement and green initiatives 

• Generous 401K match 

• Medical, dental and vision benefits effective day one of employment 

• Tuition Reimbursement 

• WellHub - program to promote overall physical wellness 

• Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories