BHS Lead / Supervisor - Philadelphia, PA

Basic Function – As directed by ASG Management and the Consortium Manager or their designee, the Lead/Supervisor will coordinate and directly supervise the schedule and activities of the Control Rooms and Dispatchers. Additionally, they will supervise the activities of the Staff and will be responsible for report generation and archiving. The Lead/Supervisor may also support the Consortium Manager or their designee in preparing reports and trending analysis.

Required duties include, but are not limited to the following:

•            Coordinate and supervise the schedule and activities of the BHS Operators and Dispatch Staff.

•            Interview and screen new BHS Operators and/or Dispatch Staff employees.

•            Maintain personnel and attendance records.

•            Perform the duties of the Dispatcher and/or BHS Control Room Operator when necessary for shift coverage, or short-term coverage for break relief.

•            Train Operator and Dispatch staff.

•            Lead shift coverage schedules, outreach, and coordination of call-outs and scheduled PTO to ensure minimum staffing requirements are met including maintaining logs of such data.

•            Provide shift coverage/relief for lunch and breaks for other staff as required.

•            Address staff performance, compliance, HR, or administrative issues in conjunction with Management.

•           Attend meetings with Management, PhiliTEC, airport, and airline representatives.

•           Lead and Oversee implementation of contingency plans and address any emergencies situations to direct the team.

The role of the BHS Control Room Operator is to constantly monitor the status of the maintained systems and alert Baggage Jam Runners/Manual Encode Operators, Technicians, The Consortium Manager or their designee, and other appropriate stakeholders when situations occur that need their attention. The BHS Control Room Operator shall have a good understanding of the physical system layout and associated controls functionality in order to efficiently manage the baggage flow during the daily operation through the BHS and direct the response staff to the incidents.

The BHS Control Room Operator shall fully understand all the functions of the BHS Control Systems, the System Contingency Plan approved by the Consortium Manager, and how to use these functions to monitor, control/manage the operational control functions of the BHS for dispatching appropriate Mechanics/Technicians to troubleshoot and address system faults.

Required CRO duties include, but are not limited to the following:

• Be the Point of Contact (POC) in the Control Room for that BHS area

• Serve as the POC to customers and vendors for that BHS area

• Coordinate customer service requirements with maintenance personnel.

• Communicate operational issues with all appropriate stakeholders.

• Answer phones and enter work orders into CMMS when necessary

• Coordinate the scheduling of technicians when appropriate

• Input required response and WO information into the CMMS when necessary

• Create parts notifications as necessary.

• Respond to operational inquires, complaints and issues within (1) minute of being notified.

• Monitor annunciated alarms and system problems and dispatch appropriate respective personnel within (1) minute of the alarm or problem.

• Provide expedient notification to airline or airport stakeholders on BSM or flight schedule issues as they relate to the BHS in that area.

• Monitor the conveyor line baggage flow balancing, laser array statistics, statistical reports and make-up assignments.

• Obtain, edit and load flight schedules;

• Coordinate schedules to maximize usage resources when necessary.

• Generate operational reports as required by contract stakeholders.