American Sign Language VRI Full-Time/Part-Time Shifts (Home or Call Center Based)

Join CyraCom in our mission to facilitate communication access among the Deaf and hearing communities.  Our video remote interpreters bridge language barriers between people who need it most, when they need it most. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support.

Position Overview:
As a RID-certified American Sign Language employee interpreter, you will use sign language, spoken English, cultural mediation, and knowledge about visual accessibility to provide accurate meaning-for-meaning interpretation. You will be working via video and helping our hearing clients and their Deaf or Hard-of-Hearing patients or customers to communicate.

Specific Responsibilities:

• Provide interpreting and/or transliterating services for Deaf/Hard-of-Hearing consumers and hearing consumers primarily in the healthcare environment
• Facilitate communication through the use of American Sign Language, spoken English, cultural mediation, and knowledge about accessibility
• Keep all medical information strictly confidential
• Follow the NAD-RID Professional Code of Conduct (http://www.rid.org/coe.html)
• Render the message faithfully, always conveying the content and spirit of the speaker, using the language most readily understood by the person(s) being served
• Never counsel, advise, or interject personal opinions into interpreted situations
• Accept assignments using discretion with regard to skill, setting, and the consumers involved
• Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness
• Strive to further knowledge and skills through participation in workshops, professional meetings, interaction with professional colleagues, and reading of current literature in the field
• Strive to maintain high professional standards by virtue of professional membership, certification, and ethical practices

Minimum Requirements:

• Complete proficiency in ASL
• Valid certification from the Registry of Interpreters for the Deaf (RID)
• Knowledge of the NAD-RID Professional Code of Conduct
• Self-motivated with good customer service skills
• Able to work well with minimal supervision
• Good judgment and problem-solving abilities
• Strong attention to detail
• Ability to plan ahead and maintain a flexible work schedule
• Strong coaching, development, and communication skills
• Experience using MS Office and other related software and systems (e.g., Internet and Intranet applications)

Preferred Experience:

• Medical interpretation experience

Working Environment:

Work Location: This position will be located at one of our CyraCom offices or Remote from a home office in the continental United States. No relocation is available for this position.
Physical Demands: Requires sitting for extended periods of time.
Equipment Operated: Hardware is provided by CyraCom International
Potential Hazards: None

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties.

Why CyraCom?
You will be joining the leading provider of language interpretation services in a fast-growing and exciting industry!  We offer stability with full-time and part-time work schedules, competitive wages, and a generous benefits package. You will experience camaraderie and ongoing support while working with us.  Answer the call and become a video interpreter with CyraCom!

We Offer  

• Sign on bonus Full-Time $4,000.00/Part-Time $2,000.00
• Monthly Internet Reimbursement
• RID Renewal annual reimbursement
• CEU annual reimbursement (4-year cycle)
• Competitive wages and generous benefits package
• Overtime pay and merit-based increases
• Internal promotion opportunities
• A diverse, inclusive, and supportive environment

Benefits & Compensation Highlights
CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. Cyr