Account Director

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

The Account Director provides strategic guidance in developing and leading tactical integrated marketing plans to clients. This role serves as an extension of the client brand team and day-to-day relationship lead, addressing concerns while identifying incremental opportunities. Directors are also accountable for counseling clients on effective marketing strategy based on research and best practices to meet brand objectives.

The Account Director owns the book of business and business growth efforts. Internally, the Account Director organizes, grows, and develops the team and externally ensures health in the client relationship in and beyond the assigned brand team.

As a full-service agency our Account Directors have to opportunity to lead/cooperate to a great variety of business areas including:

1. Global brand launches
2. Global & Regional brand management
3. Digital Transformation
4. Omnichannel customer centric engagement
5. Digital campaign roll-out
6. Competitive Intelligence/Qualitative Market Research
7. Market Access MCM
8. Patient support campaigns
9. Business operations advisory
10. Sales/Training support materials
11. Medical Communications and HCP support materials
12. Film, video and podcast creation
13. Onsite/Virtual/Hybrid Events & congresses
14. Digital Therapeutics

Duties and responsibilities

• The Account Director participates in vision setting for the client business, ensuring the broader team executes it through to delivery of work;
• They establish cross-collaboration with internal teams and agency partners, and foster sound relationships internally;
• Externally, the Director ensures health in the client relationship in and beyond the assigned brand team;
• This role also provides clients with research, analytical metrics, and strategic insight to develop and presents effective solutions;
• Account Directors oversee the delivery and financial impact on budget, and brand target goals and objectives with the client;
• The AD identifies, develops, and converts new business opportunities with existing and future agency clients;
• Negotiates contracts and fees with marketing directors and client procurement personnel.
• Learns new product and services features and benefits
• Responds to complaints and manage issues to ensure customer success and satisfaction

Qualifications

Skills and Competencies

• Strong and applied understanding of strategic planning, brand planning, pharmaceutical product life cycle management, digital development, and processes
• Demonstrates accuracy in reviewing PMO/junior team-developed scopes

• Demonstrates accountability for financial tracking and management of client budgets and communicating with client teams and senior leadership
• Owns and leads monthly budget reconciliation and forecasting efforts
• Able to collaborate and effectively manage at all levels and functions internally, and externally with clients and agency partners
• Demonstrates leadership and mentoring skills
• Able to create strategic decks and lead/facilitate prese