Field Service Engineer

Sony Biotechnology Inc., based in San Jose, California, supplies advanced flow cytometry analysis and sorting technology for use in life science research.  It markets products to private and public research institutions, pharmaceutical and biotechnology companies, and large medical centers. Over the years, Sony Biotechnology products have received numerous outstanding new product awards as well as technology awards including the Frost & Sullivan Emerging Technology award, and the Milestone Award.  To learn more: https://www.sonybiotechnology.com/us/.

Position Summary: 

Sony Biotechnology (www.sonybiotechnology.com) is seeking a Field Service Engineer to work with our flow cytometry team. Responsible for performing installations, preventive maintenance as well as warranty and post-warranty repair services to customer equipment within the assigned service territory. This position reports to the Field Service Manager. 

Primary Region: New England MA, CT, NH, upstate NY

Periodic travel to Eastern Canada and other Eastern sub-regions on an as needed basis.

Responsibilities: 

• Drive Field Service Engineer owned vehicle to customer sites or Company Car to customer sites

• Schedule and perform territory service work such as installation and preventative maintenance on assigned instrumentation. 

• Perform emergency repair visits in his/her territory. Is available to travel in order to help other field service representatives when required 

• Communicate any product quality issues to the appropriate associates 

• Interface and work closely with territory sales personnel and Field Applications Specialist personnel 

• Responsible for account management, ensuring a high degree of customer satisfaction 

• Obtain and communicates leads, identifying post instrument sales, upgrades, and accessories 

• Maintain targeted and orderly inventory balance of service parts sufficient to support service requirements within assigned territory 

• Keep abreast of the basic requirements for compliance in own area of work, and comply with such requirements 

Qualifications: 

• Must have a valid Driver's license 

• Must hold a valid US passport for travel to Canada

• A minimum of 2 years’ experience in field service on medical diagnostic products or operating flow cytometers 

• An Associate or Bachelor’s degree in a technical discipline or military technical training 

• Strong analytical, problem-solving skills

• Strong customer focus

• Excellent communicator and great ability to build relationships

• Highly organized with excellent follow up skills

• Self-motivated team-player

• Basic understanding of flow cytometry or related scientific disciplines is desired

• Up to 75% overnight travel is required.

• Flexibility with schedule, able to handle last minute changes to schedule

• The candidate will be expected to work from home

• All candidates must be authorized to work in the USA

• Computer skills: typing, emailing, use of Salesforce preferred, experience performing customer remotes preferred.

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”. 

Benefits:    

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.   

 What we offer you: 

• Comprehensive medical, prescription drug, dental, and vision coverage with coverag