Customer Service Specialist

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

FISKARS

Customer Service Specialist

Middleton, WI | Hybrid (3 days onsite, 2 days remote)

At Fiskars Group, we’ve been transforming everyday moments into extraordinary experiences for over 375 years — from the iconic orange-handled scissors to our innovative home, garden, and outdoor products. Join a team that values craftsmanship, collaboration, and curiosity as we continue shaping the future of design and daily living.

We’re looking for a Customer Service Specialist to help us deliver world-class service to our retail and wholesale partners. In this role, you’ll be at the heart of our operations — managing orders, ensuring data accuracy, and building strong relationships that keep our customers delighted and our business running smoothly.

What You’ll Do

• Manage all aspects of customer order fulfillment for assigned accounts — from order entry to delivery — ensuring accuracy, timeliness, and customer satisfaction.
• Collaborate closely with Demand Planners, Supply Planners, and Sales teams to resolve product availability or timing issues.
• Maintain data integrity in our systems by reviewing and updating customer and product information.
• Review customer routing guides to align shipping requirements and minimize fines and shortages.
• Create and publish weekly sales order reports for Sales and Customer partners.
• Monitor key customer metrics — including service levels, fines, shortages, and zero-touch orders — and identify opportunities for improvement.
• Build strong cross-functional partnerships to drive success and continuous improvement.
• Adapt and stay flexible in a fast-paced, evolving environment, managing multiple priorities with accuracy and care.

What You Bring

• Education: Associate’s degree required; Bachelor’s degree preferred.
• Experience: 1–3 years in Customer Service or office-based support roles preferred.
• Proficiency in Microsoft Office (especially Excel and PowerPoint); SAP experience is a plus.
• Excellent communication, organization, and follow-up skills.
• Strong attention to detail and ability to meet deadlines.
• A team-oriented mindset and genuine passion for helping customers succeed.
• Previous experience supporting Sales or cross-functional teams preferred.

Why You’ll Love Working Here

At Fiskars Group, we believe in growth — for people, brands, and the planet. You’ll join a team that values your ideas, encourages collaboration, and provides opportunities to develop your career in an inclusive, purpose-driven environment.

✨ Make an impact where tradition meets innovation.
Apply today to join Fiskars Group as our next Customer Service Specialist in Middleton, WI.

Last day of application:

2025-11-21

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At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer well-being focused programs (funds for wellness activities; gym, yoga classes, etc.) and health insurance plans including medical, dental, and vision so you can take care of yourself and your loved ones.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.

Future Planning: We care about your future. We offer retirement contribution matching providing you with financial security in your post-work years. 

Employee Support: Life happens, and we’re here to support you. We currently offer paid sick leave, paid parental leave (for b