Assistant Director of Operations, MBA Admissions - McDonough School of Business

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

At Georgetown University’s McDonough School of Business, our mission is to build global business knowledge and inspire ethical leaders to serve the common good. We provide a world-class undergraduate, graduate, and executive experience rooted in our distinctiveness: Access to expertise across Georgetown University’s renowned schools to provide interdisciplinary, integrated, learning experiences; A location in the global capital city of Washington, D.C., with access to thought leaders and influencers across business, government, policy, non-governmental agencies, and embassies; And Georgetown University’s Jesuit tradition that calls upon us to be leaders who foster a collaborative culture and use empathy and care for others as they work to solve the world’s most complex challenges and serve the common good.

The Assistant Director of Operations oversees operations and systems related to the application process for the Full-time, Flex, Flex Online and MAAP MBA Programs. This person has primary responsibility for executing aspects of operations including: oversight of application development (including updates and changes), scholarship coding, and final decision processing for Full-time, Flex, Flex Online and MAAP MBA Program Admissions. She/he will also work with the Assistant Dean of Operations on optimizing the application system through automation development, continuous workflow management, re-invigorating outdated processes, and synchronization across university systems. The Assistant Director of Operations is the main liaison across the university campus to ensure smooth admissions operations and collaboration. Specifically, he/she serves as POC to the MSB Apps Team, UIS Banner offices, University Finance and MSB Finance, Office of Global Services (OGS) for student onboarding, Program Office for student onboarding, Career Center for student onboarding, and others. Duties include but are not limited to: 

• Manage the MBA application by continuously optimizing application questions, how we collect data, and how that data flows through our CRM workflow.

• Oversee the final decision processing for Full-Time, Flex, Flex Online, and MAAP MBA Program Admissions.

• Serve as the main liaison across university offices to ensure admissions operations and data flows appropriately.

• Manage a student assistant with the primary responsibilities of offering best practices, giving guidance, and answering questions to incoming international students regarding the student visa process, in close collaboration with OGS.

• Handle core admissions duties which include: representing the school at recruitment events, reviewing applications for admission, interviewing applicants, meeting with prospective students and visitors to campus, responding to requests for information and serving as an Admissions Advisor and the official liaison for all MAAP applicants. 

Work Interactions

The Assistant Director of Operations for MBA Admissions reports directly to the Assistant Dean of Operations in MBA Admissions, and works under the guidance of other senior leadership, including the Associate Dean. The Assistant Director has one direct report staff member (Operations Manager), one indirect report, Assistant Director of Admissions, one direct student worker report, and has indirect oversight of 4+ student workers.vThe Assistant Director works to identify, recruit, and admit progressively higher quality prospective students to the Full-time, Flex, Flex Online and MAAP MBA Programs. Her/his management and development of the application systems and execution of the established business processes enables the department to be innovative, as well as track, manage, evaluate and enroll MBA students in each program. Additionally, this role is responsible for ensuring seamless integration of admissions data with other University systems (Salesforce, Banner, OGS) and external partners (Consortium). This role is integral to successfully achieving departmental goals.

Requirements and Qualifications

•  Bachelor degree

•  3-5 ye