Senior Account Manager

About Us: 

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.  This role is remote, but candidates in our key territories of New York City and San Francisco are preferred. The application window for this role is from April 4th - June 15th, with a tentative start date in July 2025.

We are looking for: 

Advanced Systems Group LLC. is seeking an experienced Account Manager to support our Creative Agency team within Managed Services and manage and build relationships with current and prospective clients. The Senior Account Manager will be responsible for developing and maintaining strong relationships with clients who utilize our creative and production managed services. Working with some of the world’s largest tech companies, you will serve as the primary point of contact, ensuring client satisfaction, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to deliver exceptional service. Your role will involve understanding client needs, providing strategic guidance, and managing the overall account lifecycle. With a focus on business development, you will identify opportunities to grow business with existing clients and work with the organization’s sales team to find new clients and new revenue streams. The Account Manager will represent ASG’s creative agency service, partnering with agency leadership on project scoping, developing client proposals, and being the initial point of contact for clients during the briefing stage. A strong background in creative agency account management and an understanding of production operations will ensure success in this role.

Job Responsibilities:  

• Client and Team Management:
• Builds and nurtures strong relationships with key stakeholders within client organizations
• Works closely with clients to understand their needs; identifies and suggests deliverables, products, or services that will meet those needs
• Regularly communicates with clients to ensure satisfaction and address any concerns
• Collaborates with agency leadership and various other internal departments, i.e. Department Heads, Human Resources, Resource Operations, Finance, etc., to ensure that they fulfill all customer requests
• Resolves client complaints, staffing problems, and other issues that may interfere with efficient account operations
• Client and Team education on co-employment best practices
• Stay up to date on our unique extended workforce policies that best assist our clients and our employees. 
• Account Planning and Strategy:
• Partner with the Head of Strategy to identify opportunities for upselling or cross-selling additional services
• Collaborate with clients to develop long-term strategic roadmaps aligned with their business goals
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets
• Collaborates with Managed Services leadership and executive leadership to develop sales quotas and strategies
• Provides monthly and quarterly reporting both internally to leadership and externally to clients on finance and billing statuses, account strategy and operations, and growth opportunities
• Working in Monday.com, maintain database of client information and track account details
• Finance Management:
• Tracks and reports on client data, including revenue, project types, hiring, and forecasting
• Manages client rate sheets and ensures we are providing the right service model for the client’s business needs
• Builds quotes for embedded teams and agency