Junior Customer Success Manager (all genders)

Speak our language!
We are Lingoda. We are promoting wealth and opportunity through Education! Our mission is to empower global talent with the language, cultural and technical skills for integration and success. 
Lingoda is a fast-growing online language partner for language learners aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors. With Lingoda, you're not just learning - you're teaming up with an expert who understands your goals and guides you to success, every step of the way.
Our classes are teacher-led, and supported in- and out-of-class by the latest technologies and a unique curriculum to empower our students to achieve their language goals. High-quality classes are available online 24/7, so anyone anywhere has the opportunity to learn a language with Lingoda.
As a company we bring out the best in people with a positive culture. We challenge ourselves, and we challenge others. We work smart and make it happen. We believe in personal growth and inclusion.
We work hard to contribute to a better society. How? Here are three examples:
• Lingoda’s MATCH network and Global Career Centre seek to upskill and match migrants to career opportunities in Germany, supporting them through government-funded education programs.
• In the German healthcare sector, we support international nurses, doctors and midwives to obtain language and professional recognition through state-sponsored education programs. As a result we have become one of the largest educational providers in this field in Germany.
• In December 2022 at the Digital Education Awards, we won “Best Digital Learning Product of the Year” and in 2024, Lingoda was included in  The Time's list of the 100 best EdTech companies.
We are currently looking for a Junior Customer Success Manager (all genders) based in Berlin or working remotely in Germany.
Your mission with us:The Customer Success Manager is responsible for a smooth customer experience. We ensure that customers have a great Lingoda experience and stay with us for a long time. 

Your tasks:

• Collecting and updating all info for the database
• Admin and Credit Management
• First Level Support for all B2B customers
• Resolving of customer issues 
• Welcoming and onboarding new students
• Data Management and Reporting
• Keeping a “high-level view” of the entire support process and constantly improve workflows
• Collaborating with Sales and Product in order to provide top-notch customer experience

You bring to Lingoda:

• Basic knowledge of Hubspot or similar CRM systems advantageous
• Basic data analysis skills (SQL queries, excel or google sheets) highly advantageous
• Being structured and have the ability to manage multiple ongoing projects while well managing your own time
• Strong interpersonal skills: able to motivate, inspire and work alongside a variety of people and disciplines
• Being an excellent communicator
• Not being afraid of complexity and problem-solving
• Hands-on work mentality
• Being open to feedback to consistently improve quality and skill set
• Being proactive and take ownership of your tasks and your own development
• English language skills (C1) and German language skills (C1)

You add to our culture:

• Love working in an international environment
• Open communication
• Customer oriented mentality
• Hands-on approach
• New ideas to improve our customer journeys

What you can expect from Lingoda:

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Learning & development opportunities
• Free access to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 28 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours

Does that sound exciting? Then, send us your CV right away!
We are looking forward to hearing from you!
Your contact person for the position is Anna
Lingoda is dedicated to promoting diversity and inclusion in the workplace. As an equal opportunities and affirmative action employer, we strive to create a workforce that reflects the diversity of our user base. Our commitment ensures that every