Executive Customer and Partner Engagement Lead

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.  

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.  

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

As the Executive Customer and Partner Engagement Lead in  SME&C, you will be expected to inform, enable and increase the effectiveness of the highest priority customer and partner engagements for the President of SME&C.  

This opportunity will allow you to drive strategic customer engagement by designing and executing a comprehensive engagement model, resolving customer issues efficiently, and maximizing impact through executive engagement. It also positions you to influence business outcomes by orchestrating cross-team collaboration, delivering actionable insights, and ensuring high-quality customer experiences across all touchpoints. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

Business Program Planning and Design 

• Develop a process to adequately leverage and work through available technical resources to further customer engineering/technical issues by orchestrating and facilitating closure via Subject Matter persons. 

• Drives clarity in highly crucial execution engagement activities and strives for simplification.  

• Drives consensus to prioritize key business goals, objectives, and strategies, and develop short- and long-term executive customer and partner engagement strategy.  

Business Program Excellence and Execution 

• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the president of SME&C is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.  

• Maximize customer, partner engagements undertaken by the President of SME&C during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications 

• Run the rhythm to support executive sponsored accounts, which includes building a consistent process, solid engagement plans with clear objectives, and efficient tracking of actions that accrues to business results to ensure participants and stakeholders are communicating and responding according to the necessary cadence.  

• Coordinate and manage to closure all customer issues directed towards the President of SME&C, including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or