Sr. Manager, Site Support and IT Operations

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a dynamic and experienced Senior Manager of Site Support and IT Operations to lead and evolve the IT support function at our flagship auto manufacturing facility. This role is responsible for ensuring seamless IT operations, driving service excellence, and leading transformational initiatives that enhance the employee and plant technology experience. The ideal candidate will have a proven track record of leading high-performing operational support teams, implement scalable support processes, and demonstrate executive presence in cross-functional and executive-level engagements.

You Will:
Leadership & Strategy

• Lead and mentor a team of IT support professionals, fostering a culture of accountability, innovation, and continuous improvement.
• Develop and execute strategic plans for site support and IT operations aligned with enterprise IT goals and manufacturing priorities.
• Serve as the primary IT leader on-site, representing IT in plant leadership meetings and executive forums.

Operational Excellence

• Oversee day-to-day IT operations, ensuring high availability and performance of end-user services, plant floor systems, and infrastructure.
• Design, implement, and continuously improve IT support processes (e.g., incident, problem, change, and asset management).
• Establish and monitor KPIs and SLAs to ensure service quality and operational efficiency.

Technical Expertise

• Provide hands-on leadership and guidance in supporting Windows and macOS platforms, as well as a wide range of end-user device hardware (laptops, desktops, mobile devices, peripherals).
• Ensure timely and effective support for hardware lifecycle management, OS upgrades, patching, and endpoint security.
• Collaborate with enterprise teams to standardize and optimize device configurations and deployment strategies.

Transformation & Innovation

• Drive digital transformation initiatives to modernize support services, including automation, self-service, and AI-driven support tools.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure alignment and security compliance.

People Development

• Provide coaching, career development, and performance management for team members.
• Build a resilient and agile team capable of supporting a 24/7 manufacturing environment.

Stakeholder Engagement

• Act as a trusted advisor to plant leadership and business stakeholders, translating business needs into IT solutions.
• Communicate effectively with executive leadership, providing updates on operational health, project status, and risk mitigation.

You Bring:

• Bachelor’s degree in a relevant field or equivalent professional experience.
• 10+ years of progressive leadership experience, with at least 5 years in a leadership role managing support or operations team leadership
• Proven leader in building and scaling high-performing teams with a strong focus on employee experience, operational excellence, and service delivery.
• Extensive experience designing, evaluating, and optimizing cross-functional processes to improve efficiency, consistency, and customer satisfaction.
• Adept at developing and implementing organizational strategies that align with business goals, foster collaboration, and drive continuous improvement.
• Strong background in creating service-oriented cultures that prioritize responsiveness, empathy, and measurable outcomes.
• Skilled in leading change management initiatives, building consensus across diverse stakeholder groups, and driving adoption of new tools and workflows.
• Demonstrated ability to assess organizational needs, identify gaps,