Sales Support Representative: Bilingual Spanish & English

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Bilingual Sales Support Representative really do?

Think of yourself as someone who will provide world-class service to our customers or clients in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role.

We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Sales Support Representative.

As a Bilingual Sales Support Representative, you will:

• Research and resolve issues reported by the client's end-users via phone, email, and chat support. 

• Use sales techniques, to offer products and services to customers or potential customers, mainly via telephone to cold, warm or hot leads. 

• Document all information on customer interaction according to standard operating procedures.

Requirements:

•  Experience: Prefer 1 year or equivalent sales or business development experience (commission sales, appointment setting, inside or outside sales, previous experience in roles with a sales target / quota or a sales incentive program, contacting sales prospects, generating new sales leads, account management) or at minimum, show a propensity to upsell additional products or services to customers, using standard sales techniques and rebuttals.

• Must be willing to complete an assessment that includes a typing test of 35 wpm

• Great communication skills, written and orally

• Demonstrate strong abilities to work independently and as a team player

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Experience using Salesforce is a big plus

• Must be at least 18 years of age

• Must have at least a High school diploma or GED

• Must be willing to participate in a background screening 

• This is an onsite position (1650 Independence Dr, New Braunfels, TX 78132)

• Must be fluent in both Spanish and English Languages (written and verbal)

Recommended:

• Experience with phone, email and live chat support 

• Experience in customer service, sales, billing, collections, or technical support

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits li