Senior Manager, Project Management Office (PMO)

The Senior Manager, Project Management Office (PMO) is responsible for leading Unanet’s project governance, delivery operations, and portfolio management framework across Professional Services. This role ensures predictable, high-quality implementations by establishing scalable project management standards, delivery governance, operational metrics, and portfolio visibility.

The Senior Manager will oversee our PMO function, evolve delivery maturity, and provide leadership across a team of project managers and delivery stakeholders. This role also partners closely with Operations, Sales, Customer Success, Product, and Finance to ensure successful project outcomes and improved operational performance.

This leader will play a key role in transforming services delivery into a scalable, metrics-driven organization that improves implementation outcomes, customer satisfaction, and services margin performance.

What You’ll Do

PMO Leadership & Governance

• Lead and evolve our Project Management Office function, supporting the mission, vision and operating model of our Professional Services strategy
• Define and maintain project lifecycle methodology, governance frameworks, and delivery standards
• Hire, develop, and lead a team of 8 Project Managers; evaluate roles, team structure, and capacity planning
• Foster a project management–oriented culture across delivery teams

Portfolio & Delivery Management

• Oversee the portfolio of implementation projects and strategic initiatives
• Track and report portfolio performance against scope, schedule, budget, and customer outcomes
• Provide executive visibility into project health, risks, dependencies, and resource constraints
• Drive consistency in project execution across teams and business units

Services Operations & Performance Analytics

• Develop and maintain a centralized Professional Services metrics dashboard, incorporating data from PSA, CRM, customer feedback, and delivery systems
• Lead analysis and reporting on delivery metrics (e.g., margin, utilization, realization, project forecasting accuracy, CSAT)
• Translate operational data into actionable insights for leadership
• Support monthly, quarterly, and annual services performance reporting and planning

Process Excellence & Delivery Maturity

• Design and implement scalable project management processes, standards, and tools to support consistent and efficient delivery
• Establish and execute a PMO roadmap, driving continuous process improvements to enhance project execution, customer onboarding, and delivery predictability

Tools, Systems & Automation

• Own and become a power user of our PMO stack, including PSA (Unanet and Monday) and CRM (Salesforce) systems; optimize tooling and reporting systems
• Evaluate and implement new tools, integrations, and automation capabilities to improve project visibility and efficiency

Cross-Functional Collaboration

• Partner with Sales to support project scoping, implementation planning, and services positioning; and with Customer Success to ensure a smooth transition from implementation to adoption
• Collaborate with Finance to improve services forecasting and resource planning
• Advise senior leadership on delivery performance and operational improvements

Team Leadership & Development

• Lead, mentor, and develop a team of Project Managers focused on operational excellence and customer outcomes

Who You Are

• 8+ years of experience in project management in B2B SaaS environment
• 3+ years leading project managers or a PMO function
• Strong understanding of services delivery metrics (e.g., utilization, margin, realization, CSAT)
• Proven ability to influence cross-functional teams
• Experience building delivery frameworks and maturing PMO practices
• Strong analytical and operational problem-solving skills
• Bachelor’s degree

Your Differentiators

• Experience scaling delivery operations in a high-growth environment, including integrating acquisitions or new service offerings into delivery operations
• Experience with PSA platforms, CRM systems, and services reporting tools
• PMP certification

Your First 90 Days

In your first 30 days, you’ll focus on learning our business, building relationships, and gaining a clear understanding of our current delivery operations. You’ll familiarize yourself with our core systems (Salesforce, Unanet PSA, Monday, and related reporting tools), and learn how projects move