Software Product Manager

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

Job Summary

The Software Product Manager is responsible for engaging with business partners in Operations & supporting groups to proactively identify opportunities, gather requirements, evaluate business cases, prioritize backlogs, and manage delivery using agile methodologies. This role is instrumental in bridging the gap between our business needs and technical execution, driving the development of innovative software solutions that directly impact our operations and customer experience. This individual will be a key subject-matter expert of operations, processes, data mapping, workflows, and applications.

Key Job Responsibilities

• Engage with Operations, business process owners, and other product managers in evaluating repair management process & IT application improvement opportunities.
• Analyze data to define business requirements for enhancements or projects requested by stakeholders that require changes to operations related applications, software, and integrations.
• Proactively identify and define process improvement opportunities that align with strategic business goals. This includes eliciting, analyzing, and documenting business requirements with process owners and stakeholders. Define value-driven KPIs and OKRs to measure the success of product releases and improvements.
• Create and manage (up to) a 12-month product executable roadmap. Work closely with business and IT partners to capture solution designs and development estimates. This includes creating opportunity canvases and business cases, leading strategic planning sessions, and establishing product vision.
• Lead an Agile sprint team as a Product Owner, refining and prioritizing the user story backlog. This involves user story mapping, leading sprint planning, and demos, participating in all team ceremonies, and leading iteration planning. You will test and accept deliverables based on acceptance criteria and assist with user acceptance testing.
• Manage the full product lifecycle, from initial concept to delivery. This involves defining incremental go-to-market plans, facilitating solution development, and leading proof of concepts and pilots. You will synthesize business requirements into user stories for development ensuring that the backlog is refined and prioritized.
• Foster and manage business partner, and IT engineering partner relationships. This includes leading opportunity reviews, process reviews, and stakeholder meetings to ensure alignment and clear communication. Partner with the PMO on project charters, resource capacity planning, and initiative scheduling.
• Define requirements for system performance, resiliency, privacy, and security. Create user interface models and report mock-ups. In partnership with business partners and support teams, manage the go-to-market and launch requirements for new products.
• Work closely with other Product Managers, Engineering Leads, Scrum Masters, and Project Managers to coordinate cross-functional initiatives and manage mitigation plans for issues and risks.
• Engage with other product and support teams, vendors, and SaaS providers to drive solutions, estimates and business outcomes.
• Manage the resolution of application-related issues by providing assistance to peers and IT support teams, analyzing data, and troubleshooting root causes.

Minimum Education and/or Experience Required for the Job

• Bachelor’s degree in a related field required
• Minimum 5+ years of IT product management experience
• Minimum 5+ years of business process analysis experience
• Minimum 5+ years working in Agile software development (e.g., Scrum, SAFE, Kanban)
• Minimum 2 + years of experience in the automotive repair industry

Required Knowledge, Skills, & Abilities

• Proven product development and product management lifecycle expertise
• Ability