University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Academic Operations Manager, Online Programs - Penn Engineering

Job Profile Title

Coordinator B

Job Description Summary

Penn Engineering’s world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning. http://www.seas.upenn.edu/

The Academic Operations Manager for Online Programs plays an important role in the new Office of Academic Innovation, which is dedicated to delivering exceptional engineering education. Reporting to the Director of Online Student Experience, this position manages academic processes, workflows, and communications for online master’s degrees, dual degrees, certificates, and non-degree students—serving over 3,000 learners worldwide.

This role works closely with the school’s Office of Academic Services (OAS) to manage program and course rostering, enrollment processes, and student workflows. As the online student population grows, this position will evolve to meet emerging needs. It’s an exciting opportunity to support students in achieving their academic and professional goals.

Job Description

Responsibilities

Academic Operations: 

• Serve as the main point of contact with the OAS registrar and operations team as well as University partners as needed. 
• Efficiently and accurately process student requests such as transfer credits, leave of absences, returns from leaves, advisor holds, course and program withdrawals, petitions, tuition and fee adjustments, enrollment deposits, finalize graduation audits, and manage official transcript vendor relationships. 
• Coordinate with the Office of the University Registrar to submit new courses and programs for approval, prepare and submit semesterly rosters, and collaborate with key stakeholders to finalize