Become a part of our caring community and help us put health first
 

The Medical Records Retrieval Representative (Risk Adjustment Representative 3) retrieves medical records from provider offices for a variety of reviews and audits through various retrieval methods.

Responsibilities

• Travel up to 25% of the time, and will consist of driving to locations close to your home, as well as driving to locations that require overnight travel for up to a week at a time

• Use a laptop computer and a portable scanner to retrieve medical records which will be uploaded into a database

• Schedule appointments and visits to physician offices in a timely, efficient manner to meet all deadlines

• Be able to independently troubleshoot technology and equipment while in the field

Use your skills to make an impact
 

Required Qualifications

• High School Diploma or equivalent

• 1+ years of experience working in administrative, office or support in a healthcare environment

• Experience working with Electronic Medical Records (EMR/EHR) in either a clerical or clinical environment

• Must have reliable transportation

• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

• Proficiency in Microsoft Office Word and Excel

• Demonstrated organizational skills

• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate’s Degree or higher education

• Preference for candidates to reside in Idaho or Washington state

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Strong analytical and time management skills

• Ability to foster relationships

• Knowledge and experience in health care environment/managed care

Additional Information

This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Benefits Information: Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Interviewing Technology: As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work At Home / Internet Information: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Hom