Principal Program Lead, DTT Planning and Portfolio Management

Overview

Do you have a passion for strategic alignment, driving clarity across teams, and optimizing technology resources? As the leader of planning and portfolio management for Chick-fil-A’s Digital Transformation & Technology (DTT) department, this role will take the lead on processes that ensure we invest and optimize our most important digital transformation outcomes. In addition to executing DTT’s annual planning process, this role will also develop ongoing business review portfolio management practices, including processes to maximize our portfolio of grassroots innovation projects, and develop people-centric plans to increase work visibility and build business acumen among leaders. This role will be a key part of DTT Effectiveness & Operations, a shared service team that delivers the business management programs, services and processes to enhance DTT’s strategic alignment, business impact, efficiency, and culture.

 

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Responsibilities

Execute the annual planning process in the department.

 

• Serve as DTT’s Planning Execution Leader (PEL), under the leadership and support of the DTT’s Strategic Planning Leader (SPL). Ensure all deliverables set by Organizational Strategy & Planning are complete and represent DTT well.
• Facilitate the DTT Planning Team, including creating presentation materials, fielding ad hoc requests, and demonstrating servant leadership through responsiveness and problem solving for the team. Ensure the DTT Effectiveness & Operations deliverables in the planning process are complete.
• Partner closely with DTT’s Talent Consulting, Financial Planning & Analysis, and Communications to develop tailored approaches, processes, and communications to the department.
• Manage the day-to-day and cultivate great relationships with Organizational Strategy & Planning and other PELs across the business.
• Partner with DTT’s SPL as needed on leadership alignment, preparing meeting materials, and other needs that arise related to mid-to-long term strategy development.

 

Following annual plan approval, set DTT up for success to execute the plan in the year ahead.

 

• Develop new methods to give a comprehensive, visual view of all approved technology projects to the department, as well as identify a subset of the highest impact and investment work to monitor business performance throughout the year.
• Develop a capacity validation method to compare DTT Staff capacity vs approved projects in order to identify areas where we will need to close resource gaps or adjust the plan.

 

Drive ongoing visibility and alignment of project work across DTT sub-departments

 

• Orchestrate quarterly DMT/DLT Gathering to invest in the executive mindset development of the next generation of digital leadership. Gatherings will include the DTT Business Review process and professional development topics.
• Create and maintain all DTT and Chick-fil-A business review deliverables, as well as a central repository for leaders to access.
• Explore future opportunities to enhance work visibility.

 

Steward and grow the DTT Dashboard

 

• Expand and steward the DTT Dashboard, a tool to monitor DTT's strategic effectiveness and operational health using goals and key performance indicators. Seek out ways to automate data collection for more efficient management and explore opportunities to use it to create more value for teams and leaders within DTT.
• Grow the strategic value and usefulness of the dashboard and apply change management skills to grow followership of DTT leaders.

Serve as portfolio and program manager for DTT’s Ignite program to translate grassroots innovation projects developed during hack-a-thons into reality.

 

• Provide program oversight, leadership support, and continuity for Ignite, which is led day-to-day by emerging leaders appointed for a 2-3 year rotation. Ensure there is a clear process to categorize the outputs, and appropriate support and resources provided to advance viable ideas.
• Develop an approach to keep track of our grassroots innovation portfolio of projects and monitor where they are in the innovation process.

 

Minimum Qualifications

• Strong leadership capabilities, with the ability to define a better future, make a plan to execute, and bring others along to bring it to reality
• Ability to develop processes, programs, and initiatives from scratch
• Excellent business acumen, with a track record of growing that acumen through learning agility and curiosity
• Excellent