Health Center Business Director I

Salary Range: $94,560 - $154,130 Annually

Location:16255 NE 87th Street, Ste 150, Bldg. A-Forest, Redmond, WA 98052

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Health Center Business Director I provides vision and leadership to the employees, patients, and community associated with the Health Center, and services delivered in its service area, in alignment with HealthPoint’s vision, strategy, processes, and policies. The Health Center Business Director I collaborates with the HealthPoint Clinical Director, Clinician Leads, Operations Leaders, HealthPoint Subject Matter Experts and leadership to ensure that services are provided at the highest quality standards of care, while meeting business objectives to support the fiscal health and long-term sustainability of the organization. The Health Center Business Director I ensures employees, patients, and members of the community have a safe, seamless, and positive service-delivery experience in all interactions with HealthPoint.

As a key leader of HealthPoint, the Health Center Business Director I creates and fosters a culture of inclusivity, respect, understanding, compassion, and empowerment in service to the well-being and growth of its patients, communities, and employees.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Develop a dynamic, business-savvy Health Center strategy that aligns with corporate vision and strategy, company direction and focus. Execute against plan and budget, annually and with continuous agility, to maximize services for assigned communities and sites.
• Provide operational support and leadership that ensures quality, patient experience.
• Ensure that business success metrics are met or exceeded.
• Evaluate, monitor, and adjust overall performance by consuming and interpreting data and metrics – financial, operational, and clinical.
• Partner with the HealthPoint Clinical Director to ensure a seamless excellent patient experience across services while achieving optimal business results.
• Monitor and lead progress toward goal on key performance indicators, including, but not limited to multi-disciplinary quality of care indicators and business indicators.
• Develop and enhance local community partnerships in alignment with the business and community strategy.
• Ensure brand consistency of services and experiences for patients and employees in concert with HealthPoint’s organizational vision and strategy.
• Lead using HealthPoint’s Management System to drive continuous improvement.
• Coach and develop other operational leaders.
• Responsible for hiring, performance management, talent development, employee relations, recognition, and training of staff by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.

Must have’s you’ll need to be successful:

• Seven (7) years’ experience leading healthcare operations teams; five (5) years of experience managing multidisciplinary teams. Bachelor’s and/or Master’s degree in business, healthcare management, or a related
  field strongly preferred, or an equivalent combination of education and experience. Experience with Lean Process Improvement is a plus.
• Demonstrated ability to develop, lead and promote teamwork, while fostering excellence. Experience and success developing others through influence and management. Known for taking initiative to solve problems and strive for continuous improvement. Interest and track record in developing ot