People Systems Lead

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Braze is scaling our global people technology infrastructure to meet the demands of a fast-growing, dynamic workforce. As a People Systems Lead, you’ll bring deep Workday configuration expertise, strong judgment, and a collaborative mindset to help us optimize and expand our HR systems.

Reporting to the Manager, People Systems, this role is ideal for someone who is ready to lead complex, cross-functional projects, from global implementations to payroll integrations and is excited to mentor others, challenge the status quo, and shape the future of People Systems at Braze.

You won’t just be given tasks, you’ll be trusted with big-picture problems and expected to bring clarity, strategy, and follow-through. You’ll act as a senior member of the team, coaching analysts, making systems decisions, and drive Braze’s People systems roadmap forward. 

Responsibilities:

• Serve as a subject matter expert in Workday, leading design and configuration with hands-on configuration expertise across multiple modules including HCM, Benefits, Time Off and Leaves, Advanced Compensation, Time Tracking, Payroll, Performance, and Security
• Troubleshoot and support Workday integrations, collaborating with our Integrations expert as needed to resolve issues and improve stability
• Oversee SOX compliance within Workday by ensuring configurations, access, and processes align to control requirements; assist with preparation of Workday SOX audit documentation and evidence requests
• Ensure the team follows internal change management and user access processes, modeling best practices and reinforcing accountability
• Own and lead complex system initiatives from end to end—gathering requirements, designing solutions, managing timelines, collaborating across teams, and testing configurations
• Partner with key stakeholders in People, Finance, Legal, and IT to ensure systems meet both regulatory and strategic business needs
• Manage and triage system request intake using Jira; identify trends and work proactively with your manager to improve prioritization and planning processes
• Lead global implementation projects, identifying risks, setting realistic timelines, and communicating progress clearly to stakeholders
• Mentor junior analysts, review and provide feedback on their configurations, reporting, and documentation
• Build and maintain advanced Workday reports and dashboards, including calculated fields, to provide accurate insights and support data-driven decision-making
• Analyze the impact of Workday bi-annual releases and lead change management and testing efforts for new features and updates
• Document SOPs, business processes, and configuration logic to build team knowledge and ensure consistency across systems work
• Actively contribute to team OKRs, help drive inclusive systems design, and support team culture through collaboration, curiosity, and mentorship
  
  

WHO YOU ARE

You’re a systems thinker and an operational optimizer who brings depth in Workday configuration across multiple modules, a nose for efficiency, and the strategic foresight to scale systems for what’s next. You naturally mentor and uplift others, know how to get buy-in across teams, and are energized by solving complex problems. You know what excellence looks like, and you help others get there, too.

Requirements:

• 5+ years of experience in HR/People Ops, with 3–4+ years of Workday configuration expertise across multiple modules (HCM, Benefits, Time off and Leaves, Advanced Compensation, Time Tracking, Performance, Payroll, Security, Advanced Reporting) and can troubleshoot integrations with confidence
• You’re curious ab