Operations Manager, HCA

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Operations Manager serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for partnerships with clients. It provides direction, leadership, and management of staffing/direct reports. This role is responsible for planning, leading, organizing, and executing operations to deliver quality customer service, high customer satisfaction, financial profitability, and a trained and satisfied workforce.

What We’re Looking For

• Bachelor’s degree in business or a related field (preferred)
• RHIT or RHIA certification (a plus)
• 2 years of ROI or operational management experience in a related field (preferred)
• Knowledge of ROI and HIM services
• High school diploma or GED (required)
• Demonstrated ability to lead people and achieve defined results
• Exceptional organizational and multitasking skills to manage competing priorities
• Proven ability to analyze and resolve problems at both strategic and functional levels
• Strong written, oral, and interpersonal communication skills
• Ability to telecommute per HR requirements
• Proficiency with Microsoft Office Suite and ability to learn new software platforms
• Ability to travel as needed

What You Will Do:

• Oversee regional staff and day-to-day operations at assigned locations, working to standardize operations across all cross-functional teams and departments, both internal and external to Datavant.
• Escalate customer issues, concerns, or problems proactively and in a timely manner.
• Demonstrate a solid understanding of key business financial metrics (e.g., revenue mix, revenue per business day, labor per payroll day, labor productivity standards) and use these insights to manage operations effectively.
• Maintain a comprehensive understanding of workflow processes and how to optimally use Datavant technology at all assigned field locations.
• Ensure staff are trained on new product lines and maintain a comprehensive understanding of all offerings.
• Recruit, hire, and onboard qualified staff aligned with defined job responsibilities.
• Support staff development through orientation, training, and annual competence assessments.
• Foster a service operations environment focused on customer satisfaction, service delivery excellence, and continuous quality improvement.
• Meet deadlines and respond promptly to emails, phone messages, and other requests for information.
• Administer bi-weekly payroll.
• Conduct accurate, timely, and meaningful performance reviews and appraisals, applying progressive discipline fairly and consistently in line with policies, procedures, and regulations.
• Troubleshoot equipment issues, escalating to the Help Desk when necessary.
• Uphold the company’s Code of Conduct.
• Ensure compliance with all confidentiality and security regulations, including facility policies and procedures related to medical record access and review.
• Meet with directors, administrators, or COOs to discuss service issues and resolve complaints.
• Deliver quality service to ensure member retention, including quarterly consultations with facility/site management.
• Organize and conduct monthly and quarterly business reviews with regional customers.
• Ensure monthly staff meetings and daily huddles are consistently held at each site.
• Assist the Director of Operations with day-to-day responsibilities, as assigned.
• Perform other duties as required.

What You Need to Succeed

• Strong leadership skills with a proven ability to guide teams toward achieving goals.
• Excellent organizational and multitasking abilities to manage competing priorities.
• Analytical mindset with a track record of solving problems at both strategic and operational levels.
• Clear and effective communication skills (written, oral, and interpersonal).
• Adaptabili