Americas Operations Senior Business Analyst / Product Owner

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you!

 

 

Zurich North America is seeking a Americas Operations Senior Business Analyst / Product Owner to join our Group in North American, Stevens Point, WI.

 

In this role, the Americas Operations Senior Business Analyst / Product Owner supports the Zurich Travel business and owns the Travel Program of Work for the Americas Claims and Assistance Business Operations. This person will identify, assess, research, and resolve complex issues primarily related to needs of the Americas Claims and Assistance Business Operations program of work, with additional contributions to support Global Operations teams and the overall Global pipeline of work.  This person will be responsible for managing the backlog of requests, leading requirement refinement session, peer reviewing junior business analyst requests.  This person will also create a roadmap for efficiencies and improvements, reviewing and presenting to business unit leaders in the Americas and senior IT leadership as well as create process maps and requirements while collaborating with key stakeholders throughout the Americas Claims and Assistance Business Operations.

 

The Senior Business Analyst/Product Owner is responsible for:

• the onboarding and support of the Americas Claims and Assistance Business Operations program of work

• supporting the World Service Center and Claims and Assistance Business teams for the Americas.

• requirements gathering, implementation, and communication of issues, compliance and regulatory policy and requests within the program of work.

• facilitating requirements elicitation sessions with internal and external stakeholders.

• creating user stories.

• defining acceptance criteria in collaboration with the testing team.

• reviewing design and testing deliverables to ensure requirements are met.

• recommending continuous improvement opportunities.

• conducting training sessions with stakeholders and end users.

• liasing  with project stakeholders to ensure external needs are met.

• working with legal on any contractual requirements.

• staying up to date on travel industry trends.

• reporting issues upward to management.

• managing issue tracking and resolution.

 

Basic Qualifications:

• Experience as a Business Analyst working in Agile Methodology.

• Knowledge of business analysis techniques and requirements tools.