Customer Support Generalist, Visual Lease

Customer Support Generalist, Visual Lease

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Job Description

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OVERVIEW 

 

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.   
  
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our Clients.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our Clients, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our Clients, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.   

  

Visual Lease 

As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company’s leased and owned assets. Informed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. Our award-winning software is used by 1,500+ organizations to manage more than 1 million real estate, equipment, and other leased asset records globally. 

 

Job Description 

 

Visual Lease is in search of a passionate and energetic Customer Support Generalist that will assist our clients with technical questions within the platform. The Customer Support Generalist is the primary point-of-contact between Visual Lease and our customers, making this a great opportunity to make a large impact in the business! 

 

Customer Support is responsible for providing consistent, top-notch customer service and product expertise by responding to, managing and resolving technical inquiries from clients. You are a great match if you are quick to learn a new product, analytical and driven to help customers solve problems. 

 

This position will be full-time in the office and will be based in New Jersey or Atlanta.  

 

What will you do?  

• Take ownership of all customer inquiries related to how-to’s and technical issues or problems. 

• Communicate through various channels such as email, phone and virtual calls. 

• Build strong relationships with customers through timely communication and accurate issue resolution. 

• Meet or exceed SLA while providing the highest quality of service. 

• Manage your case workload daily to ensure proper and timely communication with all clients. 

• Stay up to date on all new features and existing issues. 

• Collect enhancement requests and provide feedback to the proper departments. 

• Collaborate cross functionally with other department repr