Production Operations Associate I

What you will be doing:

• Receive, review, sort, scan, import, and process Consumer Relations mail, documentation, and correspondence according to established procedures.

• Prioritize critical Consumer Relations work types, including regulatory, legal, supervisor review, security freeze, financial institution response, identity theft, and Social Security number-related items.

• Research consumer inquiries, disputes, and issues to identify the root cause and determine the appropriate resolution path.

• Document consumer information, processing activity, and case details accurately in the appropriate systems, spreadsheets, or tracking tools.

• Ensure consumer requests and disputes are handled within required timelines and in compliance with applicable policies, procedures, and regulatory expectations.

• Communicate processing updates, concerns, and issue trends to leadership or designated contacts as required.

• Escalate complex, sensitive, or unresolved issues to the appropriate resource, supervisor, or support team for guidance and resolution.

• Maintain confidentiality and safeguard consumer, client, and company information always.

• Meet established productivity, accuracy, quality, and service-level expectations.

• Support team coverage, cross-training, and other Consumer Relations processing activities as business needs require.

• Perform other related duties as assigned.

• Support the Remittance Processing Team when time and workload permit.

Shift: Monday-Friday 8am-430pm cst. On-site

What you bring:

• High school diploma or GED required; additional education or equivalent work experience preferred.

• Previous experience in consumer relations, customer service, document processing, financial services, dispute processing, remittance processing, or a related operations environment preferred.

• Ability to follow detailed procedures, meet deadlines, and manage high-volume work accurately.

• Strong attention to detail and commitment to quality.

• Ability to research issues, identify discrepancies, and apply appropriate resolution steps.

• Strong written and verbal communication skills.

• Ability to work independently while also collaborating effectively with team members and leadership.

• Comfortable using Microsoft Office applications, internal systems, scanners, tracking tools, and shared spreadsheets.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A broad range of professional education and personal development possibilities – FIS is your final career step!

The chance to work on some of the most challenging, relevant issues in financial services & technology

Time to support charities and give back in your community

A fantastic range of benefits designed to help support your lifestyle and wellbeing