Manager, Sales Process and Efficiency

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.  

Overview:

LivePerson is seeking an experienced and process-driven Sales Process Manager to own and optimize our global sales processes. This critical role will drive the efficiency and effectiveness of the sales organization by refining processes, ensuring consistency and adoption across geographies and customer segments, and optimizing the use of sales tools. Reporting to the Vice President of GTM Strategy, Strategic Operations, and Sales Acceleration, the Sales Process Manager will play a key role in aligning our sales operations with the MEDDPICC framework and the Digital Outcomes Approach to create a streamlined and frictionless sales experience.

You will: 

1. Sales Process Optimization:
• Oversee, refine, and continuously improve the sales process, ensuring alignment with MEDDPICC and the Digital Outcomes Approach.
• Develop standardized workflows and best practices for opportunity management, pipeline management, and deal progression.
• Drive consistency and adoption of sales processes across regions, segments, and teams.
2. Sales Tools Optimization:
• Evaluate, optimize, and manage the sales tool stack (e.g., LeadIQ, Outreach, Sales Navigator, CRM systems).
• Ensure tools are configured for maximum efficiency, ease of use, and alignment with the sales process.
• Partner with sales leadership to provide training and best practices for tool adoption.
3. Friction Removal and Efficiency Gains:
• Identify bottlenecks, inefficiencies, and redundancies in the sales process and tools.
• Implement solutions to remove friction and improve lead generation, prospecting, and deal execution.
• Create playbooks, guides, and frameworks to simplify and scale sales activities.
4. Enablement and Adoption:
• Collaborate with sales enablement teams to ensure sellers are equipped with the knowledge and skills to execute the sales process effectively.
• Monitor adoption rates and effectiveness of tools and processes, and make recommendations for continuous improvement.
5. Collaboration and Alignment:
• Act as a liaison between sales, marketing, revenue operations, and enablement teams to align processes and tools with overall business objectives.
• Partner with the RevOps and Finance to ensure seamless integration of sales processes with back-office systems and flows.
6. Metrics and Reporting:
• Establish and track KPIs to measure the efficiency and effectiveness of sales processes and tools.
• Provide regular updates to leadership on adoption rates, process improvements, and tool utilization.

You have:

• Experience:
• 5+ years of experience in sales operations, sales enablement, or sales process management, preferably in a SaaS or technology environment.
• Proven track record of driving sales process improvements and tool optimization.
• Technical Skills:
• Salesforce experience is a must
• Hands-on experience with sales tools such as LeadIQ, Outreach, Sales Navigator, and Gong.
• Strong understanding of how sales technology integrates with broader revenue systems.
• Process-Driven Mindset:
• Expertise in designing and implementing scalable sales processes that align with industry frameworks (e.g., MEDDPICC).
• Ability to create clear, replicable workflows and ensure adoption across diverse teams.
• Analytical and Problem-Solving Skills:
• Adept at identifying inefficiencies and creating data-driven solutions to remove friction in the sales process.
• Experience tracking and reportin