Senior Amazon Account Manager

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Senior Amazon Account Manager to lead our Amazon 3P channel, one of the fastest-growing parts of our wholesale business. Reporting to the Director of Wholesale, this role will own day-to-day management of Amazon, drive topline performance, and partner closely with our external agency to scale the channel with excellence.

This is an exciting opportunity to build and grow a critical sales channel within a brand that’s already beloved by travelers everywhere. We’re looking for a digitally fluent, data-savvy operator who understands how to optimize listings, manage performance marketing, maintain healthy inventory, and ensure a best-in-class customer experience — all while collaborating cross-functionally and externally to deliver against aggressive growth goals.

What you’ll do as the Senior Amazon Account Manager

Channel Ownership & Growth

• Own the performance of Away’s Amazon 3P business, including topline sales, margin contribution, and operational health

• Manage all product listings, A+ content, keyword optimization, and pricing to maximize discoverability and conversion

• Drive strategy and execution across promotional events, marketing spend, and performance advertising in partnership with Tinuiti

• Monitor Buy Box performance, competitor benchmarking, and category trends to identify opportunities and risks

Agency & Partner Management

• Act as the primary day-to-day lead with our external agency, setting priorities, reviewing results, and holding the team accountable to performance goals

• Collaborate on creative briefs, campaign strategies, and advertising optimizations, ensuring alignment with brand and business objectives

• Coordinate with internal teams to supply assets, product details, and promotional calendars in a timely and accurate manner

• Collaborate with agency partners and internal teams to assess and update product assortment, identifying key opportunities for adds, edits, or removals

• Collaborate with agency partners and internal teams to analyze demand and supply reports to improve inventory availability and optimize in-stock rates across the channel

Inventory & Fulfillment

• Work closely with Planning and Logistics teams to maintain healthy stock levels, proactively managing FBA replenishment and FBM performance

• Partner with our 3PL to ensure seamless fulfillment, minimize out-of-stocks, and uphold Amazon compliance standards

• Use sales trends and forecast inputs to support replenishment planning and reduce inventory risk

Customer Insights & Brand Health

• Monitor product reviews, ratings, and customer feedback to identify recurring issues or opportunities to improve product content and experience

• Track support inquiries and collaborate with CX to resolve escalations and inform product and operational improvements

• Maintain brand integrity on the platform through continuous content optimization, compliance management, and alignment with Away’s tone and visual identity

Reporting & Optimization

• Analyze performance across traffic, conversion, ROAS, and profitability to inform both short- and long-term decisions

• Deliver regular reporting and insights to cross-functional stakeholders, surfacing what’s working and where we need to pivot

Who you are

• You have proven experience owning and growing an Amazon 3P (Seller Central) business, ideally within a consumer brand or high-growth startup

• You understand the mechanics of FBA/FBM, PDP optimization, Amazon Ads, and how to win the Buy Box

• You’ve worked with agencies like Tinuiti or similar and know how to set expectations, collaborate, and drive accountability

• You’re a natural problem-solver who enjoys working cross-functionally across Planning, Ops, Marketing, and CX

• You’re analytical and detail-oriented — you thoroughly evaluate data in spreadsheets and Seller Central dashboards and always tie what you find back to action

• You care about delivering a great customer experience and are motivated by both growth and operational excellence