IT Help Desk Junior

Job Posting Title

IT Help Desk Junior

Agency

290 EMPLOYMENT SECURITY COMMISSION

Supervisory Organization

Employment Security Commission–Data Processing

Job Posting End Date (Continuous if Blank)

January 07, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$40,560.00 annually; $19.50 hourly

Job Description

Job Type/Salary/Location

• Full-time
• Vacancies: One
• Salary: $40,560.00 annually; $19.50 hourly
• Primary Working Hours:
  • Monday: 12:00 am – 8:00 am
  • Tuesday – Friday: 8:00 am – 5:00 pm (Flexibility allowed with approval)
• FLSA Status: Non-exempt
• Location: Oklahoma City
• Supervisory: Not Applicable
• Training: Up to 6 weeks of in office training.
• Travel: Up to 10% of time. (As business needs dictate)

Benefits

• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Position Essential Functions

• User Support and Training
  • Work with users to identify their communications or computer support needs.
  • Coordinate with vendors, contractors, in-house technical staff, or others to plan, design, and implement new applications, modifications, or improvements.
  • Provide training and support to users to help them effectively operate and apply available systems.
• System Planning and Maintenance
  • Plan, design, and coordinate computer networks or operating systems to support agency operations, including telephone and computer systems.
  • Establish and maintain computer services, networks, and systems.
  • Perform preventive maintenance and evaluate system performance.
  • Address malfunctions, operational issues, and identify and resolve underlying causes.

• System Installation and Testing
  • Install, test, and modify personal computers, software, operating systems, and other communication or automation devices.
  • Coordinate and perform system tests, making adjustments, calibrations, and modifications to equipment or components to ensure they meet specifications.
  • Implement software changes and improve overall system performance.
• Data Validation and Monitoring
  • Review computer-generated data to verify it matches user requests and validate the data.
  • Ensure production requirements are met and monitor the production process.
  • Identify issues and take corrective actions when necessary.

• Job Scheduling and Issue Resolution
  • Schedule the correct mix of jobs and make decisions on releasing jobs.
  • Manage databases (opening and closing) and other necessary actions.
  • Resolve unexpected issues and prepare finished work for distribution or verification.

These job functions, responsibilities and activities may change at any time with or without notice.

Valued Knowledge, Skills, Abilities and Competencies

Knowledge of –

• Telecommunications and computer systems; of various types of equipment used in information systems networks, such as personal computers, radios, telephones, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology.

Skill and Competencies –

• Computer Skills – Employee must be capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
• Excellent verbal and written communication skills expressing ideas clearly and concisely.
• Establish and maintain effective working relationships with others.

Ability to –

• Inst