Benefits Advisor (Mid-Level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Benefits Advisor (Mid-Level), you’ll take ownership of designing, developing, implementing, and managing benefit plans, programs, and services for both employees and retirees. You’ll make sure everything aligns with the organization’s total rewards philosophy and overall HR strategy. You’ll serve as a trusted resource, offering guidance and practical solutions across a broad range of benefit areas, including health and welfare, retirement, work-life programs, total health management, voluntary benefits, and time-off programs. You’ll also keep a close eye on enterprise risk by monitoring benefit-related impacts from legislative and regulatory changes, market trends, and cost considerations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL

Relocation assistance is not available for this position.

What you'll do:

• Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services.

• Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers.

• Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to determine optimal solutions.

• Assists with escalated issues on benefit programs.

• Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy.

• Monitors supplier performance and contracts meet appropriate service levels to employees and plan participants.

• Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs.

• Evaluates the effectiveness and impact of changes for benefits programs and initiatives.

• Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings.

• Researches and analyzes changes and enhancements to programs to ensure compliance with federal regulations.

• Assists with benefit projects and initiatives and serves on cross functional teams.

• Coordinates with key stakeholders on the development and implementation of systems and processes which support benefit projects and initiatives.

• Executes the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources.

• Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations.

• Experience leading and/or managing projects/programs.

• Working knowledge of data analysis tools and techniques.

• Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.

• Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sens