Become a part of our caring community and help us put health first
 

Reports To: Area Vice President of Operations
FLSA: Exempt

Work Schedule: Full-time/40 Hours

Position Type: Hybrid (Remote & Field-based Travel)

The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.

Essential Functions: Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.

• Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.

• Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.

• Reviews and analyzes assigned market conditions, competitors, and business volume.

• Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.

• Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.

• Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPIs. Supports and ensures execution of performance improvement plans, as necessary.

• May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.

• May oversee backfill for Branch Director and fill-in when Branch Director role may be open.

Use your skills to make an impact
 

Knowledge/Skills/Abilities/Expectations:

• Strong people skills with ability to collaborate with cross functional teams.

• Strong executive presence, leadership, and managerial skills.

• Good organization and communication skills; a high level of emotional and engagement intelligence.

• Drives organizational culture within assigned area and drives people development efforts.

• Ability to coach, mentor and engage with Branch Directors and Weekend Managers.

• 60- 90 branch in person touchpoints per year.

• Travel approximately 60%.

Education:

• Bachelor's degree in clinical (nursing) is required.

 

Experience:

• Active/unrestricted RN license to work in the state of Georgia is required.

• Home health experience is required.

• Must reside within reasonable and commutable distance of South Georgia as this role requires the ability to travel on short notice to 8 branches that are located within the South Georgia area.

• Minimum of 5 years of multi-site home health branch management and operations experience is required.

• Minimum of 3 years of experience in a home health Branch Director role is required. 

• Management and people leadership experience is required.

• OASIS experience is required. OASIS certification (HCS-O, COQS, and/or COS-C) is preferred.

• Homecare Homebase (HCHB) experience is required. 

• Experience with CMS/Medicare regulations and accreditation standards is required. 

• Knowledge of CMS PDGM billing requirements is required.

• Experience managing multi-millions in healthcare revenue is required.

• Good organizational, interpersonal and communication skills.

• Strong engagement, emotional intelligence, and executive presence.

• Strong financial and business acumen with proven ability to create practical solutions to address business challenges.